Network Administrator Onsite (Dallas, TX)

Job Description Join Intelligent Technical Solutions, a dynamic and growing company, as our Network Administrator. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service. Job Responsibilities This role is expected to be able to resolve the following technical issues with little or no assistance: - Workstation operating system issues of any kind. - Printer issues of any kind. - Standard business application (Office, etc.) issues of any kind. - Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance. - Server issues of any kind. - Networking issues of any kind. - Escalation point for technicians Participate in an on-call rotation to provide after-hours and weekend support for onsite and remote operations. Job Qualifications - Willing to work full-time on-site, either at the company office or client locations as required. - Experience with Windows and Mac OS troubleshooting. - Experience with Server 2016 through 2025. - Experience with VMWare and Hyper V Virtualization. - Experience supporting M365 and Azure. - Proficient in Firewall rules, VLAN configuration, access point support and administration, and VPN tunnels. - Minimum of five years experience in IT Support or a similar role. - Advanced knowledge of Firewalls, Switches, Network architecture, and troubleshooting. - Advanced understanding of managing, and troubleshooting networks. - Advanced understanding of virtualized environments. - Experience with Managed Service Providers (MSPs) is highly desirable. - Active Network Certifications are preferred. - Valid driver's license, vehicle insurance, and access to a vehicle for client visits. Job KPIs - CSAT: Scores filled out by clients using the rating system in tickets. - Quality Score: Assessments performed by the training and quality team. - Utilization: Hours entered into tickets in the ticketing system. - Hours / Ticket: Average number of hours entered per service ticket. - First-touch closed: Tickets completed with one time entry. Compensation Pay rates ranges from $37.95/hour up to $42.90/hour and may vary by experience and location. Benefits - Medical Insurance Plan - Dental & Vision - Life Insurance - Disability Coverage - Paid Time Off (starts at 15 days per year) - Maternity/Paternity Leave - Paid US Holiday - Retirement Plan - Salary Advancement/Loan - Health & Wellness Program - Company-paid training and certification - Supplemental Life Insurance (Employee-paid) - Supplemental Health Plans (Employee-paid)