Delivery Operations Associate

Waracle are looking for a Delivery Operations Associate for an exciting new role joining our world-class digital technology consultancy and home to a diverse, smart, curious and ambitious community of specialists in technology-driven transformation. We work with ambitious clients to help them solve their biggest business and customer challenges. We help our clients to innovate and create intelligent digital products and services. We thrive on complex challenges and deliver business-critical IT transformation projects, moving seamlessly from strategy, design and delivery to operations. This is a Hybrid role working from our Glasgow office 2 days a week. Are you a collaborative, detail-oriented professional who loves bringing people, processes, and data together to make big things happen? Working at the heart of Waracle’s largest flagship account, you will play a central role in empowering our delivery teams, fostering an inclusive team culture, and driving key business outcomes. You’ll champion our balanced "3Ps" ethos—where People, Product, and Profit work together in a positive, supportive flywheel. If you thrive on building meaningful relationships, solving complex operational puzzles, and shaping a vibrant community, we would love to welcome you into our team. Key aspects of the role include: - Team Enablement & Onboarding: Supporting team members seamlessly through onboarding and offboarding, acting as the welcoming central contact for client setup and access management. - Delivery Insights & Analytics: Gathering and reviewing delivery data across teams to identify positive trends and fresh opportunities for team well-being, pace, and quality. - Account Culture & Community: Organising internal ceremonies, events, and knowledge-sharing sessions that bring our distributed team together and nurture a strong, supportive culture. - Reporting & Stakeholder Engagement: Creating and sharing clear status updates, operational metrics, and financial reporting with key client and internal leaders. - Financial & Operational Support: Collaborating on project casting, tracking burn-down data against monthly POs and active SOWs, supporting invoicing, and helping optimise account budgets.