Concierge/Teller

Conciege/Teller Public Service Credit Union – Fort Wayne, Indiana  About Public Service Credit Union - https://www.mypscu.com/apply-now/ Public Service Credit Union (PSCU) is Fort Wayne’s oldest credit union, proudly serving our community with integrity, compassion, and commitment for nearly a century. We believe that banking should be people-focused, service-driven, and built on genuine relationships, because when our members succeed, we succeed. If you're passionate about helping people and want to grow your career in a supportive environment, PSCU is an awesome place to work! Pay Range: $16.11-$22.66 per hour Note: Compensation is based on skills and experience. The upper end of the range is intended for candidates with 10+ years of relevant experience in comparable roles. Key Responsibilities Member Experience & Relationship Building - Greet and welcome members in a courteous, professional, and timely manner. - Build strong relationships with members and help guide them into a full relationship with PSCU. - Provide comprehensive, prompt, accurate, and efficient member transactions. Perform Member Transactions       - Receive share drafts/checks and cash for deposits to accounts, verify amounts, examine share drafts/checks for proper endorsement, and accurately enter deposits into computer records. - Process withdrawals from accounts and/or share draft/check cashing, verify amounts, and enter withdrawals into system accurately.  Cash share drafts/checks from a variety of accounts upon proper verification according to credit union policies and procedures. - Assist with mail or e-mail transactions, when available. - Place holds on accounts for uncollected funds. - Issue cashier checks, money orders, and CDs. - Balance cash drawer at end of the shift and compare totaled amount to computer-generated proof sheet.  Research and resolve discrepancies.  Report any discrepancies to the supervisor as necessary.  May help other Concierges or Tellers research and resolve discrepancies. - Ensure that your workspace and the lobby are properly stocked with forms, supplies, brochures, etc. - Assist members with the ITM machine to ensure they are able to use it effectively. Cross Selling - Maintain an up-to-date comprehensive knowledge on all credit union products and services that are handled or promoted by Concierges.  Maintain an up-to-date and comprehensive knowledge on all related policies and procedures, rules and regulations for the teller area, including robbery procedures. - Cross-sell credit union services such as debit cards, credit cards, loans, deposit products and on-line banking, or other promotional products where available. Knowledge Requirements - Strong interpersonal and relationship-building skills.  - Excellent communication and customer service abilities.  - Self-motivated with strong time management skills.  - Ability to identify sales opportunities and effectively recommend solutions.  - Flexible and adaptable in a small-team environment where responsibilities may shift based on organizational needs. - High ethical and professional standards, particularly regarding member data confidentiality.  - Collaborative team player who works effectively across all levels and departments ( - Complete ongoing certification training to ensure subject-matter expertise and role proficiency.   - Maintain expert knowledge of all credit union products and services, including achieving a 90% or higher score on annual product knowledge assessments.  Education/Experience - High School Diploma or equivalent required - 1-2 years of customer or member service experience, required - Comfort using technology and digital tools, required - Experience with cash handling or basic financial transactions, required Employee Benefits - Medical, Dental, and Vision insurance - Group life insurance - 401(k) with employer match - Paid time off + paid holidays - Staff celebrations, rewards, and incentives - Career development, training programs, and advancement opportunities - A positive, mission-driven workplace culture Why Join PSCU? At Public Service Credit Union, you’re not just filling a role; you are becoming part of a community. You’ll be empowered to make a difference, build meaningful relationships, and help families achieve financial success. If you’re driven, friendly, and excited about growth, we’d love to meet you!