BDC Manager - INFINITI Stuart!

BDC Manager – INFINITI Stuart Part of Murgado Automotive Group INFINITI Stuart, a flagship dealership within the prestigious Murgado Automotive Group, is looking for an experienced, energetic BDC Manager who thrives on leading a high-performing team and delivering an exceptional client experience. If you love luxury automotive, coaching people to win, and turning leads into loyal customers, this is your next move. What You’ll Own Lead the daily operations of the BDC so every lead is worked quickly, professionally, and consistently Build and refine processes that drive more quality appointments for both sales and service Coach, train, and motivate BDC representatives to hit (and exceed) individual and team goals Own the numbers — track KPIs, spot trends, and continuously improve conversion and customer satisfaction Partner closely with Sales, Service, and Marketing so leads never fall through the cracks Set the standard for how clients are treated from the very first contact What We’re Looking For Proven BDC management experience (automotive preferred) Track record of leading a successful team in a fast-paced, high-volume environment Strong coaching ability and comfort holding people accountable Excellent communication skills and solid CRM proficiency Customer-first mindset with a focus on building lasting relationships Analytical, organized, and able to turn data into action Why INFINITI Stuart & Murgado Automotive Group Competitive base salary + performance bonuses Full benefits: medical, dental, vision, and 401(k) with company match Clear path for growth inside a multi-store, family-owned group Modern facility and a collaborative, high-standards culture Employee discounts on vehicles, parts, and service The chance to represent INFINITI and help shape the client experience at one of South Florida’s premier dealerships Ready to lead a team that sets the bar for customer engagement? Apply today and let’s talk about your next chapter with INFINITI Stuart and Murgado Automotive Group.