IS/IT Operations/Systems Specialist (L2)

Zelh is a fast-growing, passionate outsourcing company. Our mission is to be the most reliable logistics and IT provider in the industry by offering and maintaining consistently high-quality services. We are looking for an IS/IT Operations/Systems Specialist (L2) to handle escalated technical issues, maintain our internal IT systems and infrastructure, and ensure the stability, security, and performance of our IT environment. This role is ideal for an IT professional who can independently investigate complex issues, identify root causes, administer corporate systems, and support continuous improvements across our IT operations. Responsibilities and Duties · Handle Level 2 escalations from the IT Support team, investigating and resolving complex hardware, software, operating system, access, and connectivity issues. · Perform root-cause analysis for recurring incidents and implement solutions to prevent them from happening again. · Administer and maintain Windows environments, Microsoft 365, Active Directory / Entra ID, and user access management. · Manage user permissions, group policies, authentication issues, and access to corporate resources. · Configure, maintain, and troubleshoot endpoints, applications, operating systems, and remote management tools. · Administer and troubleshoot network services, including TCP/IP, DNS, DHCP, VPNs, VLANs, and firewall-related issues. · Monitor system availability, performance, and security, proactively identifying infrastructure issues. · Coordinate system updates, patch management, software deployments, and endpoint configuration. · Support backup and recovery processes and contribute to infrastructure reliability and business continuity. Maintain IT asset records, system configurations, technical documentation, and troubleshooting procedures. · Collaborate with the Sr. Director of IS/IT and other technical stakeholders on infrastructure improvements, system upgrades, and new technology implementations. · Support and guide L1 IT Support Specialists by providing technical expertise and helping resolve escalated incidents. · Coordinate with external vendors and service providers when troubleshooting requires additional technical support. · Identify opportunities to automate routine tasks, improve workflows, and strengthen IT security and operational efficiency.