Customer Care/Virtual Onboarding Officers

Our client is an agricultural value-chain, innovation-driven company solving problems in Africa, for Africans. They provide products and services within different industries, across 4 continents. - Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging and resolving customer complaints. - Processing orders, forms, applications, and requests on the App. - Keeping records of customer interactions, transactions, comments, and complaints. - Communicating and coordinating with colleagues as necessary to ensure seamless service to customers. - Providing feedback to management on the efficiency of the customer service process. - Frequently employ a variety of analysis tools such as best practice surveys to improve customer experiences. - Ensure customer satisfaction and provide professional customer support. - Assume ownership of customer problems and seek to identify, respond, and resolve any issues before they become a conflict, ensuring a satisfactory solution for both Squire and the customer. - Orientation training of new partners and customers. - Onboard new strategic merchants  in different categories who are currently not on the platform. - Training new merchants on how to use the company's app. - Bachelors degree in any field of study. - Minimum of 2 years working experience as a customer service professional. - Customer service & relationship management skills. - Excellent communication, oral and verbal skills. - Multilingual: Fluent in English and at least one other Nigerian Language. - Project management skills, ability to manage multiple projects, ability to meet deadlines, and strong attention to detail. - Proficient computer skills in MS Office including Word and Excel and PowerPoint. - IT Savvy.   Salary Range: 150,000 - 250,000 Gross Salary per month