Senior IT Manager

Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences. As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results. Job Title: Senior IT Manager Role: Freelancer Duration: 3 months Location: Mumbai, India About the role: We are seeking a proactive Senior IT Manager (APAC) to own Google Workspace and Ustudio operations alongside regional IT, technical support and procurement. You will ensure SLA-driven support, high customer satisfaction and continuous service improvement while working closely with the Regional IT Lead to align the region with global best practices. If you’re hands-on with Google admin, experienced in procurement and thrive in a fast-paced regional role, we want to hear from you What you will be doing: - Own regional IT service delivery for Google Workspace, Ustudio and core IT services. - Administer and secure Google Workspace (users, groups, policies, Drive/Docs, Admin Console) and be primary owner for Ustudio operations/configuration, availability and user support - Ensure support requests are triaged and resolved within SLA targets; manage escalations and major incidents. - Maintain and improve service desk processes, including ticket lifecycle, prioritization and knowledge base. - Proactively identify recurring issues and lead permanent remediation. - Manage regional IT procurement (hardware, software, subscriptions and services) and asset lifecycle. - Ensure the smooth running of all IT procurement in the region – kits are dispatched and collected on time. - Ensure change control, testing and documented deployments to avoid service disruption. - Scope and deliver regional IT projects and platform rollouts (cloud & collaboration tools) working with the Regional IT. - Manage third-party service providers for support and platform services (SLAs,contract renewals). - Understand and administer Active Directory. - Where needed, provide server & NAS support. - Oversee the following tasks performed by the team on a day-to-day basis: - Managing Office 365, Google Workspace Admin and other cloud based systems - Setting up and configuring new laptops and desktops. - Installing authorised software to laptops and desktops. - Strong knowledge and experience with VPN (Cisco Meraki) technologies. - Ensuring security and upgrades are applied to desktops and laptops and kept up to date. - Fault finding for laptops and desktops when required. - Reporting faults and maintaining logs on servers, desktops and laptops. - Ensuring all logs for equipment and users are maintained. - Creating purchase requisitions for IT hardware / software. - Ensuring licensing for all software purchased is recorded and maintained. What you need to be great in this role: - 6-10+ years IT experience with at least 3 years in technical support/operations (adjustable by organization). - 5 to 8 years of relevant experience in IT Systems Administration in mid-to-large enterprises (hardware, software and maintenance). - Work onsite role 5 days a week. - Google Workspace administration experience. - Strong experience with a MacOS environment. - Meraki Firewall and Switch experience is needed. - Certification in Cloud Computing Technologies and other Microsoft Certifications preferred. - Experience in troubleshooting Mac & PC systems. - Preference for candidates with experience in working with different countries in a region. - Excellent communicator; able to translate technical issues to non-technical user. - Must be organized with excellent co-ordination skills. - Must be proficient in English – both speaking and writing. - Passion for and inquisitive about AI and new technologies. - Understanding and knowledge of AI tools is beneficial, but ability to learn and digest benefits and features of AI tools is critical. Personal attributes: - Self-motivated, working with little supervision. - Proven ability to communicate and liaise with junior - mid levels in the business. - Discrete about all confidential and personal information. - Driven, proactive, helpful, and enthusiastic team player. Req ID: 18989 #LI-D1 #LI-Onsite Our values shape everything we do: Be Ambitious to succeed  Be Imaginative to push the boundaries of what’s possible  Be Inspirational to do groundbreaking work  Be always learning and listening to understand  Be Results-focused  to exceed expectations  Be actively pro-inclusive and anti-racist across our community, clients and creations  Our recruitment process does not employ artificial intelligence for selection. We use AI to support efficiency and consistency, not to replace human judgement. Candidate evaluation and selection are conducted without AI-supported screening or decision-making. We are committed to a fair, thoughtful, and equitable experience for every candidate. OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.   OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.