Intern - Front Office

SO/ is a coveted collection of hotels, rooted in the world of fashion. Making its stylish debut on the global hotel scene in 2011, SO/ continues to command attention with its avant-garde design and creative approach to the world of luxury. We are looking for a motivated and guest-focused Front Office Intern to become part of our dynamic team at SO/ Uptown Dubai. This opportunity offers aspiring hospitality professionals the chance to gain valuable practical experience in a luxury hotel setting, enhance their communication and guest relations skills, and develop a deeper understanding of delivering personalized service and memorable guest experiences. Key Responsibilities - Welcome guests warmly and assist with check-in and check-out procedures. - Handle guest inquiries, requests, and concerns professionally and efficiently. - Assist with room assignments, reservations, and guest registration. - Answer incoming calls and emails, providing accurate hotel information. - Learn and use the hotel's Property Management System (PMS) for daily operations. - Coordinate with Housekeeping and other departments to ensure smooth guest experiences. - Provide information on hotel facilities, services, and local attractions. - Support daily administrative tasks, guest records, and shift handovers. - Maintain a professional, organized, and welcoming Front Desk environment. - Work closely with the Front Office team to deliver exceptional guest service while developing practical hospitality skills. Expected start date: February 2027 - Currently pursuing a diploma or degree in Hospitality Management or a related field. - Positive attitude, eagerness to learn, and passion for hospitality. - Good communication skills in English; additional languages are an advantage. - Professional appearance with a friendly and service-oriented approach. - Basic computer skills, including Microsoft Office. - Good organizational skills with the ability to multitask. - Strong teamwork, attention to detail, and willingness to support daily Front Office operations. Your Journey with Us - Valuable hands-on experience in a luxury lifestyle hotel environment. - Exposure to international service standards and daily Front Office operations. - Professional guidance and mentorship from experienced hospitality professionals. - Opportunities to strengthen guest relations, communication, and problem-solving skills. - Experience collaborating within a dynamic and multicultural team. - A strong foundation for future career growth and development in the hospitality industry.