Administrative Officer

To provide administrative and clerical support to the Operations Department, ensuring smooth day-to-day functioning of mall operations. The role involves coordination with internal teams, tenants, vendors, and service providers, while maintaining accurate records and supporting operational efficiency. KEY RESPONSIBILITIES & ACCOUNTABILITIES: - Provide comprehensive administrative support to the Operations Manager and the wider operations team. - Maintain and update operational records, including vendor contracts, maintenance logs, incident reports, and tenant communications. - Coordinate scheduling of maintenance, cleaning, security, and other operational services. - Assist in preparing reports on daily operations, footfall, maintenance issues, and service performance. - Liaise with tenants to address operational concerns and support resolution of facility-related issues. - Track and process purchase requests, service orders, and approvals for mall operations. - Support the coordination of events, promotions, and seasonal campaigns in terms of logistics and administrative tasks. - Monitor inventory and order supplies for operational use (e.g., uniforms, office supplies, signage). - Ensure compliance with mall safety, health, and cleanliness standards by supporting audits and inspections. - Assist in the preparation of budgets, expense tracking, and invoice processing. - Maintain confidentiality and ensure accurate filing of operational documents and communication. QUALIFICATIONS: - Diploma or Bachelor’s degree in Business Administration, Management, or related field. - 4-6 years of administrative experience, preferably in a retail, facilities management, or property operations environment. - Previous experience in the Middle East retail or shopping mall sector is a plus. - Proficiency in MS Office Suite (Excel, Word, PowerPoint); familiarity with facilities or mall management systems is advantageous. - Fluent in English.