Volunteer Support Officer

This role is a community based role and will be field based with travel required.  Contract: Full time – Permanent Location: Clonmel Working Hours: 35 Hours per week 5 over 7 days. Salary: €37,000   The Volunteer Support Officer at ALONE plays a vital role in recruiting, training, and supporting volunteers to deliver impactful Befriending and Support services for older people. This position involves building a strong volunteer network through effective onboarding, training, and ongoing guidance, ensuring volunteers feel valued and engaged.   Responsibilities Aligned with ALONE’s mission and values, the Volunteer Support Officer plays a key role in recruiting, training, and supporting volunteers to deliver Befriending and Support services that enhance the lives of older people.   - Lead the recruitment, training, vetting, and onboarding of volunteers to ensure a strong, well-prepared volunteer network. - Provide ongoing guidance, communication, and issue resolution to ensure volunteers feel supported and valued. - Work closely with ALONE’s service team to match trained volunteers with older people in a timely manner. - Promote ALONE’s Befriending and Support services and identify local events and activities that encourage volunteer and older person participation. - Implement programmes to enhance volunteer engagement, recognising contributions and fostering a positive volunteer culture. - Develop local volunteer leadership initiatives and collaborate on organising social events to strengthen community connections. - Support the ongoing enhancement of ALONE’s volunteer programme, ensuring alignment with best practices and organisational goals. Essential skills & experience - Recruitment experience and experience in promoting services, developing partnerships, and fostering community participation a distinct advantage. - Organisational & Coordination Skills: Proven ability to manage multiple tasks, meet deadlines, and ensure volunteers are efficiently placed and supported. - Experienced using CRM systems and digital tools (for volunteer management, reporting, and communication). - Background in a similar role within the voluntary, charity, or social care sector is desirable. - Knowledge of Safeguarding & Best Practices: Understanding of volunteer vetting, Garda clearance, and ethical considerations in volunteer management. - Excellent interpersonal and communication skills to engage effectively with stakeholders both internally & externally - A collaborative team player who fosters strong internal and external relationships. - Proactive problem-solver, using innovation to improve service delivery and support independent older person and the people we serve. - Strong time management and organisational skills to prioritise workload and meet KPIs. - A clean full drivers licence with your own car is essential   Extra Benefits   - Salary €37,000  - 35 Hour week (core hours 9-5) –Full-time employees can enjoy a 35-hour working week. - Annual Salary Reviews - Pension scheme available after 6 months service - Time Off in Lieu - Income protection after 2 years service - Long service awards for employees - Mileage Policy in place for applicable roles - Death in Service - after 6 months’ probation successfully completed. - Travel Saver Schemes - Sick Pay Scheme -after 6 months’ probation successfully completed. - Bike to Work Scheme - HSF Partnership - Horizontal Transfer Opportunities - Comprehensive Training & Development - Bespoke Induction Programmes - Progression Opportunities - Further Education Opportunities - Employee Assistance Programme -ALONE provides a 24hour support programme for all our Employee’s. - GP telephone Advice - Virtual Doctor - Private Prescription Service - 6 structured Counselling/ Emotional Wellbeing Service - Legal Helpline   The closing date for applications is Tuesday, October 6th.    ALONE is an equal opportunities employer. #SM