Senior Associate - IT Helpdesk

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Associate - IT Helpdesk based in India. We are seeking a customer-focused IT Helpdesk professional to provide timely technical assistance and ensure smooth day-to-day IT operations. In this role, you will serve as a central point of contact for internal employees, handling technical incidents and service requests through phone, web, and walk-in channels. You will troubleshoot common hardware, Windows operating system, and Microsoft Office issues while helping users resolve problems efficiently. You will also support user account administration and ensure that all service interactions are accurately documented and tracked through resolution. Working closely with colleagues and management, you will contribute to service quality, incident management, and workforce productivity. This opportunity suits a collaborative professional who communicates clearly, takes ownership of requests, and is comfortable working night shifts when required.