CUSTOMER SERVICE AGENT : DUTCH SPEAKING

WNS Global Services manages and operates business processes for leading global organizations.  The organization custom-designs, implements and operates over 400 processes, many of them end-to-end, working as an extension of the client’s enterprise. WNS has comprehensive industry based business units focusing on different work streams. - Provide a reliable and trustworthy customer service - Identify and understand customer needs to consistently provide a high quality service. - Follow clear instructions and guidelines to investigate, resolve and process high volume customer enquiries in a timely and effective manner. - Escalate any queries or complaints to the appropriate channels to ensure they are handled and resolved in a timely manner. - Provide accurate information on products and services to clients to ensure consistency across the organisation. - Promote and cross-sell the client’s products and services to complement existing products (where applicable) and enhance customer experience and loyalty. - Operate customer related information systems to maintain and secure records. - Contribute to the success of the team and the business by achieving personal targets. - Adhere to the company and department standards, policies and procedures.  - Minimum requirement Grade 12 - Minimum of 6-12 months customer service experience - Minimum of 6 – 12 months call centre experience Required Skills: - Computer literacy - Proficient in MS Word, Email and good typing speed - Neutral accent with excellent verbal and written in Dutch and English  Competencies: - Customer orientation - Results Driven - Quality focus - Planning, organizing and prioritizing - Ability to work under pressure - Ability to adapt to constant changes - Ability to work in teams - Conflict resolution - Empathetic