Client Services Associate | Buenos Aires

Position responsibilities: - Respond to client requests for new project initiatives through our centralized technology - Collaborate with various members of the production team to assess the scope of work and produce cost and timeline estimates for translation projects and requests - Initiate all project related work by providing detailed budget, schedule and instructions to the project team and by anticipating pitfalls or potential roadblocks to successful completion - Ensure that any pitfalls are addressed and resolved with the client before being submitted to the production team - Where applicable, initiate some project specifics to set the production team / individual project up for success - Take a proactive role in learning about clients’ industry, business needs and company culture, educating the project team, and providing a high level of service - Monitor and communicate project progress, ensure strict adherence to deadlines and budgets and ultimately produce high quality deliverables - Serve as the central point of contact for and liaison between external client contact and internal production staff - Set and fulfill client expectations - Comply with internal regulations, processes and procedures in line with ISO standards - Potentially trouble-shoot problem projects - Understand and abide by individual project instructions and effectively communicate to the production team - Investigate client complaints where applicable - Discuss issues with clients and production staff and creatively problem solve to alleviate issues Job requirements Requirements - Excellent written and verbal English communication skills - Minimum Bachelor’s degree or equivalent - Excellent problem solving and analytical skills - Substantial customer service and/or project management experience - Strong interpersonal skills - Effective time management - Strong organizational skills, attention to detail, and the ability to multi-task - Working knowledge of MS Office - Ability to prioritize and schedule tasks and work in a team environment. - Must be willing to learn new things, be open to challenges and thrive on success Desired - Business degree and or customer service experience is preferred