Technical Support Engineer

Who we are DigiCert is a global leader in intelligent trust. We protect the digital world by ensuring the security, privacy, and authenticity of every interaction. Our AI-powered DigiCert ONE platform unifies PKI, DNS, and certificate lifecycle management, to secure infrastructure, software, devices, messages, AI content and agents. Learn why more than 100,000 organizations, including 90% of the Fortune 500, choose DigiCert to stop today’s threats and prepare for a quantum-safe future at www.digicert.com Job summary DigiCert is looking for a detail-oriented, energetic Technical Support Engineer to join our team. The Technical Support Engineer will be responsible for ensuring the quality of our internal and customer-facing Security products for the DigiCert software. The ideal candidate will have passion and commitment to provide customers with a world-class support experience. The Technical Support Engineer will be responsible for providing support via phone and email to DigiCert EMEA-based customers to support the DigiCert One platform. What you will do - Support our Customers on the DigiCert One platform for all certificate lifecycle products via phone and email within support cases - Project a professional company image through phone and email interactions. - Work with our Validation teams to process Lawyer Card request - Collaborate with Cross-functional teams to resolve issues and provide solutions - Recognize, document and alert supervisors of trends in customer calls - Research through Knowledge Base articles, labs and other means to resolve customer issues - Master internal tools used for timely problem resolution - Contribute to DigiCert Knowledge Base What you will have - Bachelor's degree in Information Technology, Computer Science, or a related technical field, or equivalent professional experience - 2+ years of experience in technical support within the tech industry - Strong problem-solving skills - Knowledge of PKI certificates - Working knowledge of Rest API’s - Comfortable working on a computer daily and conversing over the phone and through email. - Strong oral, written and interpersonal communication skills - Detailed-oriented with excellent organization skills - Self-motivated, manage your time well, and get things done. - Team-oriented and ability to work with people from diverse backgrounds - Industry-related certificates are a plus (Security+, MSCE) Nice to have - Excellent knowledge of Microsoft products and other applicable software or applications Benefits - Competitive compensation and comprehensive benefits package - Generous paid time off, including holidays and additional leave options - Family-friendly leave policies, including maternity, paternity, and other supportive leave programs - Health and wellness support, including medical cover (where applicable), gym reimbursements, and mental well-being resources - Pension, life insurance, and income protection benefits (location dependent) - Employee Assistance Program with 24/7 confidential support for employees and their families - Education assistance and professional development opportunities - Access to LinkedIn Learning and continuous learning resources - Employee referral bonus program and additional company perks and discounts - Internal rewards and recognition platform (Motivosity) to celebrate and acknowledge project wins, milestone achievements, and the outstanding contributions of our colleagues - Business travel insurance and global employee support programs __PRESENT __PRESENT __PRESENT