Director of Field Deployment & Market Services

POSITION OVERVIEW The Director of Field Deployment & Market Services is responsible for translating Volley’s signed contracts into successfully commissioned, high-performing automated parking facilities and then ensuring those facilities sustain industry-leading uptime over their operating life. This role owns the full execution arc: GC and trade coordination, permitting and code compliance, integration with adjacent building systems (vertical reciprocating conveyors, BMS, EV charging), the establishment of a local service network in each market, and operational ownership of Volley’s Denver HQ lab where every deployment is rehearsed before it goes live. This is a hands-on leadership role for someone who is equally comfortable on a job site, in a pre-construction meeting with a union trade, in front of a building inspector, and on a service escalation call. The role is based at Volley’s Denver HQ, but the right candidate must be willing and able to embed on-site for extended periods (weeks to months) in our active deployment markets New York City, Nashville, and Northern California — to personally stand up the company’s first wave of installations. Key Responsibilities Deployment Execution • Lead Volley’s on-site deployment teams from groundbreaking through commissioning across all active projects. • Embed in market — NYC, Nashville, and Northern California — to personally lead the company’s first deployments and translate field learnings into a repeatable execution playbook. • Serve as the primary technical and operational interface with general contractors, owner’s representatives, and AEC partners on each project. • Manage construction interfaces with VRC and lift manufacturers (Otis, Autoquip, and others), MEP trades, low-voltage contractors, and BMS integrators. • Drive site-readiness inspections, FAT/SAT protocols, and turnover acceptance with developer clients. Denver HQ Lab & Pre-Deployment Validation • Oversee Volley’s Denver HQ lab and showcase parking facility — the company’s primary environment for product validation, deployment rehearsal, technician training, and customer demonstrations. • Partner directly with the CTO and Volley engineering team to simulate and rehearse first- client deployments at the HQ facility before going live in market — surfacing integration issues, refining install sequences, and validating commissioning protocols under controlled conditions. • Use insights from each lab simulation to harden the deployment playbook, technician procedures, and quality standards applied across all market installations. • Maintain the facility’s operational readiness as a working showcase for prospects, investors, partners, and AHJ visitors. Permitting, Code Compliance & Certifications • Own the permitting workflow end-to-end — from pre-construction code analysis through final inspection and Certificate of Occupancy — across multiple AHJs. • Maintain deep working knowledge of building, fire, life-safety, and accessibility codes (IBC, NFPA, ADA, local amendments) as they apply to automated parking and conveyor-based vehicle handling. • Coordinate third-party inspections, equipment certifications (e.g., elevator/VRC certifications, UL listings), and commissioning sign-offs with local jurisdictions. • Anticipate and resolve the code interpretation nuances that surface when a novel building system meets a traditional code framework — working directly with plan reviewers and inspectors when needed. Construction Contracts & Commercial Terms • Review and negotiate Volley’s scope within development agreements, GC contracts, and subcontracts; partner with legal counsel on risk-shifting language, lien waivers, insurance, and change orders. • Translate Volley’s scope of work into clear bid packages, schedules, and subcontract documents. • Manage construction budgets, schedule risk, and change-order discipline across multiple concurrent projects. • Maintain fluency in CSI MasterFormat, AIA contract documents, GMP structures, RFIs, submittals, and the full pre-construction-through-commissioning lifecycle. Vendor, Trade & Union Coordination • Build and lead Volley’s working relationships with third-party vendors, equipment OEMs, and specialty subcontractors across every active market. • Organize and coordinate effectively with union trades and signatory contractors in jurisdictions where union labor is required (NYC, Bay Area), including navigating jurisdictional disputes and trade-scope agreements. • Establish clear performance expectations, quality standards, and communication cadences with all field partners. Market Service Network & SLA Performance • Build and manage Volley’s network of in-market local service providers — including lift OEMs, electrical and controls technicians, BMS integrators, and on-call response partners. • Define, track, and report uptime, MTTR, and SLA performance across the deployed fleet; own the operating dashboard shared with the executive team and customers. • Develop preventive maintenance programs and spare-parts strategy in coordination with engineering and supply chain. • Stand up service operations in new geographies as Volley expands its market footprint. Cross-Functional Leadership • Partner with the CTO and engineering team on field issues, design feedback, and product reliability improvements. • Partner with the commercial team during pre-sale and pre-construction to validate site feasibility and execution risk. • Build the field operations playbook, training materials, and standards that allow Volley to scale a repeatable deployment process. Required Qualifications • 10+ years in field deployment, construction operations, or implementation leadership for property technology, building systems, or industrial hardware delivered into new construction environments. • Demonstrated expertise as a general contractor’s counterpart — fluent in the contractual, scheduling, and trade-coordination realities of ground-up commercial construction. • Direct experience managing technology or hardware deployments inside ground-up commercial development (multifamily, mixed-use, office, hospitality, or parking). • Strong working knowledge of development and construction contract structures, subcontract terminology, and risk allocation between owner, GC, sub, and equipment vendor. • Proven track record working with and organizing third-party vendors and union contractors, including in major union markets such as NYC and the San Francisco Bay Area. • Deep familiarity with building, fire, life-safety, and accessibility codes; demonstrated ability to lead permitting, inspection, and Certificate of Occupancy processes for complex or novel building systems. • Experience managing service and installation relationships with vertical transportation OEMs (Otis, Schindler, KONE, ThyssenKrupp) or comparable building systems suppliers. • Familiarity with BMS integration, low-voltage controls, and the coordination required across MEP trades on a complex install. • Track record of building and operating an SLA-driven service program with measurable uptime and response-time outcomes across multiple sites. • Based in (or willing to relocate to) Denver, with the ability and willingness to live on-site in active markets (NYC, Nashville, Northern California) for extended periods to stand up new deployments. Preferred Qualifications • Direct experience in the parking industry — operations, equipment, automated parking, or parking-adjacent property technology. • Experience deploying robotics, AGVs, or automated material handling systems in commercial buildings or industrial environments. • Background with AEC firms, top-tier general contractors, or developer organizations on the project-execution side. • Experience with EV charging infrastructure integration in parking environments. • Hands-on engineering and technical installation background — personal experience commissioning, troubleshooting, and bringing complex mechanical, electrical, or controls systems online in the field. • Engineering, construction management, or related technical degree; PMP, CCM, or LEED credentials a plus. What We Offer • Base salary of $150,000–$200,000, commensurate with experience. • Meaningful equity participation in a venture-backed Series A company. • Comprehensive medical, dental, and vision benefits. • A direct seat at the leadership table, reporting to the COO, in a fast-growing company defining a new property technology category. • Denver, CO HQ with active deployments in the country’s most dynamic real estate markets. Applicant must provide proof of his or her eligibility to work in the United States if selected for hire. Volley Automation is an equal opportunity employer to all, regardless of age, ancestry, association with a member of a protected class, bereavement leave, color, disability (physical, intellectual/developmental, or mental health/psychiatric), exercising the right to family care and medical leave related to serious health condition of employee or family member, child bonding, or military exigencies, engaging in protected activity, gender identity or expression, genetic information or characteristic, marital status, medical condition (cancer or genetic characteristic), military and veteran status, national origin (includes language restrictions), pregnancy, childbirth, breastfeeding, or related medical conditions, Pregnancy Disability Leave (PDL), race (includes hairstyle and hair texture), religious creed (includes dress and grooming practices), reproductive health decision making, sex/gender, and sexual orientation. We are not accepting resumes from third-party vendors or agency recruiters representing candidates. Direct Applicants Only.