Trainer

About Guerlain Since 1828, Guerlain has defined the French Art of Beauty — where creativity meets craftsmanship, and emotion becomes art. Every creation reflects a deep respect for nature, luxury, and timeless elegance. As part of the education team, the Trainer embodies this legacy, inspiring Beauty Consultants to translate Guerlain’s heritage and savoir-faire into unforgettable client experiences. Key Responsibilities 1. Training Delivery - Conduct new product launch trainings (Fragrance, Makeup, Skincare) to ensure all Beauty Consultants are confident and aligned with brand messaging and service standards. - Deliver onboarding training for new joiners and refresher sessions for existing members to maintain knowledge consistency and elevate client experience. - Design and deliver engaging, interactive training experiences that reflect Guerlain’s luxury standards and cater to diverse learning styles.2. In-Store Coaching - Provide on-the-job coaching to Beauty Consultants, focusing on product storytelling, selling ceremony, and client experience. - Observe in-store performance, identify improvement areas, and provide constructive feedback and guidance. - Partner with Retail Manager to support business objectives through people development.3. Training Planning & Coordination - Support the Education Manager in developing the annual training roadmap and execution plan for Malaysia. - Track and analyze training participation, learning progress, and performance outcomes to ensure training impact and quality. - Collaborate cross-functionally with Retail, Marketing, and the Singapore Education team to ensure seamless alignment and execution.4. Brand & Team Development - Act as a brand ambassador who embodies Guerlain’s values of Luxury, Heritage, and Art of Craftsmanship. - Stay updated on brand launches, retail trends, and competitor activities. - Contribute creative ideas to enrich learning experiences and inspire the team’s engagement and excellence.5.  Workshop & Masterclass Expertise - Conduct client-facing workshops, masterclasses, and brand events, including OOH and in-store activations, in partnership with Retail and Marketing teams. - Deliver inspiring, luxurious, and educational experiences that deepen client engagement and reinforce Guerlain’s brand prestige. Requirements Education & Experience - Diploma or higher qualification, additional certification in facilitation, training, or adult learning is a plus. - Minimum 5 years’ experience in training, education, or retail operations within the luxury beauty, cosmetics, or skincare industry. - Strong knowledge and hands-on experience in Fragrance, Makeup, and Skincare. - Proven experience in group facilitation and in-store coaching. - Willingness to travel frequently across Malaysia for training and field coaching.Skills & Competencies - Excellent presentation and communication skills, able to inspire and influence diverse learners. - Proficient in Microsoft PowerPoint, Word, and Excel. - Strong interpersonal skills, team spirit, and passion for people development. - Highly organized with attention to detail and a proactive mindset. - Fluent in both English and Mandarin is an advantage. - Passion for luxury beauty and continuous learning.