VFS & DHA Submission and Collection Partner

Envoy Global is a proven innovator in the global immigration space. Our mission combines our industry-leading tech platform with holistic service to streamline, simplify and expedite the immigration process for employers and individuals. The VFS & DHA Submission and Collection Partner position is responsible for managing in-person submissions, collections, and follow-ups with the Department of Home Affairs (DHA), VFS Global, Embassies, and other relevant authorities. The role requires a highly organized and detail-oriented individual who can confidently engage with clients, represent the company in professional environments, and ensure that all documentation is handled with accuracy, confidentiality, and care. Acting as a vital link between clients, consultants, and government entities, the successful candidate contributes directly to service excellence and client satisfaction. As our VFS & DHA Submission and Collection Partner you will be required to: - Accompanying clients to appointments at Home Affairs, Embassies, VFS or other submission centers in Cape Town - Submission of applications on behalf of clients to Home Affairs, Embassies, VFS or other submission centers in Cape Town - Collection of application outcomes with or on behalf of clients from Home Affairs, Embassies, VFS or other submission centers in Cape Town - Occasional collection or delivery of passports or documents to / from clients’ office or residential address. - If required, attending at Home Affairs, Embassies, VFS, other submission centers or government agencies for follow ups on applications. - Friendly and professional communication with clients throughout these processes. - Maintaining a close liaison with the immigration consultant responsible for the application. - Tracking of pending visa applications and communicating updates to the client as per agreement - Sending out client surveys and tracking results To apply for this role, you should possess the following skills, experience and qualifications: - Previous experience in immigration services, visa processing, client services, or an administrative/logistics role (advantageous) - Practical familiarity with DHA, VFS Global, and Embassy procedures in Cape Town is strongly preferred - Proven ability to manage in-person client interactions in professional and sometimes high-pressure environments - Strong organizational skills with the ability to track multiple applications and maintain accurate records - Experience in managing document handling, including secure collection and delivery of passports and sensitive information - Ability to conduct follow-ups with government authorities and navigate administrative processes effectively - Excellent verbal and written communication skills, with the ability to engage professionally with clients and stakeholders - Demonstrated ability to provide consistent client updates and manage expectations regarding timelines - Proficiency in Microsoft Office (particularly Outlook and Excel for tracking and reporting) - Ability to work independently, take initiative, and remain reliable in a role requiring external travel and minimal supervision - Willingness and ability to travel within Cape Town as required This role is an in-office position based at our Cape Town , South Africa offices In return, you will work for a supportive, employee-focused organization that encourages staff to achieve a work-life balance, teamwork, and communication on a global scale with other offices. If you feel that you meet our requirements, we look forward to hearing from you asap!