Business Systems Analyst (Client Data & Operations)

🌍 Remote | UTC+8 | Core collaboration hours: 12:00–6:00 PM Manila Time Salmon is a technology-driven financial company building a banking and lending platform across Southeast Asia, starting in the Philippines. We combine global fintech expertise with deep local market knowledge to make financial services simple, accessible, and useful for millions of people across the region. 7M+ app downloads. 2M+ monthly active users. 10,000+ partner stores. US$310M+ raised from leading global investors. Manila-based, globally distributed, and hybrid-first — our team spans 45+ countries. If you want to solve complex problems at scale and impact how millions of people access and manage money, come build with us. Southeast Asia's fintech moment starts here. About the role: You'll build the processes and tooling behind client data quality at Salmon — reducing manual work and making Operations' output measurable. What you'll do: - Own client data verification and update processes end-to-end, from diagnosing current gaps to designing and implementing solutions. - Build and evolve an internal Creatio module from the ground up, used daily by the Operations team. - Work at the intersection of business, technology, and data, with direct influence on operational efficiency, data quality, and automation. What you'll own: - Analyze, design, and optimize business processes for manual client data verification and updates. - Develop the internal Creatio module for Operations: user scenarios, workflow logic, and ongoing improvements. - Identify bottlenecks, redundant manual work, and opportunities for automation. - Gather business requirements, translate them into functional and system requirements, and support implementation with the engineering team. - Define and track operational metrics — processing speed, queue status, verification status, and process efficiency — using SQL to analyze data and find root causes. - Collaborate with Operations, Compliance, Customer Service, Antifraud, and Engineering to align requirements and build end-to-end processes. What makes you a strong fit: - 3+ years of experience as a Business Analyst, System Analyst, Business Systems Analyst, or similar role. - Strong experience analyzing, designing, and optimizing business processes, including AS-IS/TO-BE mapping, with BPMN or similar visualization tools. - Experience working with internal IT systems: translating business needs into functional and system requirements, and supporting implementation with engineering. - Working-level SQL: able to independently investigate data, test hypotheses, and find the root causes of issues. - Data-driven approach: able to define and analyze operational metrics, assess process efficiency, and propose improvements independently. - Working English for business communication: able to discuss processes, align requirements, and work with international teams. What we offer: Ownership and flexibility - Stock option plan — four-year vesting with a 25% cliff after the first year - Fully remote work with core collaboration hours from 12:00 to 6:00 PM Manila time (UTC+8) - Company-provided tools and equipment Health and time off - Medical insurance support for you and your family through co-funding or reimbursement, depending on your location and subject to policy limits - Access to an internal mental health support specialist - 22 vacation days, Philippine public holidays, and 15 sick days Growth and team experience - Opportunities to learn and share your expertise through internal expert meetups, external conferences, speaking opportunities, and industry publications - Company-sponsored trips to Manila to meet and work with your team in person - High-performing teams can earn a dedicated beach house week in Southeast Asia We believe strong teams are built by people with different backgrounds, experiences, and points of view. Salmon is an equal opportunity employer, and we make hiring decisions based on skills, experience, and potential.