QA LEAD (CSG)

At NTS, we make it possible together. Technology inspires and drives us; it is our passion. Every day, we work on unique solutions to complex challenges. Whether it's ultra-complex or ultra-precise solutions, we are proud of what we do and what we deliver. Want to exceed customer expectations and drive quality excellence in high-tech manufacturing? Are you a hands-on quality leader with strong expertise in sheet metal fabrication and machining? Then get started as QA Lead (CSG) at NTS Singapore and let's make it possible together. Job Description As the QA Lead (CSG) at NTS Singapore, you will be responsible for driving quality excellence across the Sheet Metal business by leading customer quality, supplier quality, and manufacturing quality activities. You will manage a team of Quality Engineers and QA/QC Inspectors while ensuring the effective implementation of quality systems, customer requirements, and continuous improvement initiatives. You will serve as the primary quality representative for key customers, acting as the single point of contact for quality escalations and ensuring timely resolution of customer concerns. Leveraging your strong technical expertise in sheet metal fabrication, precision machining, welding, coating, and mechanical assembly processes, you will work closely with Operations, Engineering, Procurement, Program Management, Suppliers, and Customers to deliver robust quality performance throughout the product lifecycle. The role will also focus on strengthening supplier quality performance, improving manufacturing process controls, reducing quality defects, and driving a culture of quality ownership and customer satisfaction throughout the organization. Furthermore, your key responsibilities are: - Lead, coach, and develop a team of Quality Engineers and QA/QC Inspectors supporting customer programs, suppliers, and manufacturing operations. - Serve as the primary quality interface for customers and act as the single point of contact for customer quality escalations. - Lead customer complaint investigations and ensure timely implementation of containment, root cause analysis, corrective actions, and preventive actions. - Build strong customer relationships and drive customer satisfaction through proactive quality management. - Lead cross-functional teams to resolve complex manufacturing, process, product, and supplier quality issues. - Drive quality improvements across sheet metal fabrication, machining, welding, surface treatment, coating, and assembly operations. - Establish and maintain robust quality control plans, inspection standards, PFMEAs, process controls, and risk mitigation activities. - Monitor and improve customer quality and operational quality KPIs, including PPM, NCRs, COPQ, rework, scrap, yield, and corrective action effectiveness. - Lead internal audits and customer audits. - Drive CAPA effectiveness through the application of structured problem-solving methodologies such as 8D, 5 Why Analysis, Fishbone Analysis, PFMEA, and Statistical Analysis. - Support New Product Introduction (NPI), First Article Inspection (FAI), process validation, and production readiness activities. - Partner with Engineering and Operations to improve process capability, robustness, and manufacturing performance. - Foster a culture of quality ownership, accountability, customer focus, and continuous improvement across the organization. Job Requirements - Bachelor's degree in Mechanical Engineering, Manufacturing Engineering, Quality Engineering, or a related technical discipline, with at least 7 years of quality engineering or management experience in sheet metal fabrication, precision machining, metalworking, or contract manufacturing. - Mandatory: Strong hands-on experience in both sheet metal fabrication and machining. Experience in only one of these areas is insufficient. - At least 3 years of experience leading Quality Engineers and QA teams, with proven team leadership and development capabilities. - Strong technical knowledge of CNC machining, sheet metal fabrication, welding, surface treatment and coating, mechanical assembly, GD&T, dimensional metrology, and inspection methods. - Proven experience in customer quality management, including complaints, escalations, audits, and corrective actions, as well as supplier quality management, supplier audits, development, and corrective action processes. - Strong knowledge of ISO 9001 and practical application of quality tools, including 8D, root cause analysis, 5 Why, Fishbone Analysis, PFMEA, control plans, SPC, MSA/Gage R&R, Cp/Cpk, and FAI. - Excellent communication and stakeholder management skills, with a demonstrated ability to reduce defects and customer complaints, improve supplier performance, and deliver sustainable manufacturing quality improvements. Internal or Lead Auditor certification is an advantage. Your terms of employment At NTS, we combine our passion for technology with innovative solutions to complex challenges. You get the freedom and confidence to fully use and develop your talents in a dynamic and energetic environment. We invest both in technology and in you as a future colleague! Your unique challenge at NTS includes at least the following conditions: - Competitive salary; - Annual Wage Supplement; - Term Life & Medical Insurance Coverage; - 18 days of Annual Leave. About NTS We deliver unique solutions to complex challenges and drive technological advancement for our customers. By combining development, manufacturing and assembly, we play an integral role in bringing the supply chain together. We combine the best skills and brightest ideas into a working system for the world's most advanced Semiconductor, Opto-Mechatronics and Analytical solutions. For this reason, we have grown into a Tier-1 supplier to OEMs and an international player operating from production sites in Europe, Asia and the US. Although we offer our teams around the world a great place to work, we do not forget to remain firmly rooted locally. Ultimately, the core of NTS is our people. Their excellent manufacturing skills, customer-focused mindset and clear technical solutions have made NTS what it is today. Together, we create a culture that everyone can be proud of because we make it possible together. That's why we take every opportunity to celebrate our people, our craftsmanship and our successes. Interested? Apply now and send your CV (and motivation letter) via the application button below! For more information about this vacancy or our organization, please contact our recruitment business partner - [email protected]