Director of Commercial Lines

Job Overview: The Director of Commercial Lines is a key leadership role responsible for the overall management, development, and performance of the Commercial Lines department. This individual ensures efficient operations, high-quality client service, and consistent achievement of business objectives. This is an in-office position and can be based out of any of our Alliance Insurance locations: Winston Salem, Clemmons, Mount Airy, Walnut Cove, or Pilot Mountain.  Requires strong leadership, deep insurance knowledge, and strategic oversight. Work Environment: - Monday through Friday - 8:30am to 5:00pm - Professional office setting - Fast-paced, team-oriented environment - Frequent collaboration with executive leadership and departmental staff - Required - Occasional local travel to local office locations Benefits: - Annual Base Salary + Bonus Opportunities - Group Health Insurance: 100% company-paid for employee - (eligibility begins the 1st of the month after 90 days) - 401(k) plan with 3% safe harbor match - (eligibility begins the 1st of the month after 12 months) - Dental and Vision Insurance - Paid Time Off (PTO) - Company-paid holidays: - New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Day after Thanksgiving, Christmas Eve, Christmas Day, and one floating holiday - Group Long-Term Disability Insurance: 100% company-paid for employee -  (eligibility begins the 1st of the month after 12 months) - Weekly pay - Workers' Compensation - Career growth opportunities - Work-life balance - Ongoing training seminars - Team meetings and hands-on training - Bereavement leave - Jury duty leave Requirements: Education: - Relevant certifications (e.g., CIC, CPCU, ARM) - Bachelor's Degree in Business, Insurance, Risk Management, or related field preferred Experience: - Minimum 7 years of experience in Commercial Lines insurance - At least 3 years in a leadership or management capacity - Proven track record of business development and client retention Knowledge, Skills, and Abilities: - In-depth knowledge of commercial property & casualty insurance products and underwriting - Problem Solving Skills - Strong understanding of industry laws, regulations, and compliance standards - Excellent leadership, communication, and interpersonal skills - Knowledge and a working relationship with top carriers in the independent insurance agency channel - Detail-oriented with strong organizational and multitasking abilities - Commitment to customer service and quality assurance Primary Duties: - Lead and manage the Commercial Lines department, ensuring high performance and service excellence - Develop strategies to drive department growth and profitability - Monitor and evaluate performance metrics and implement improvements as needed - Oversee client onboarding, renewals, and servicing to ensure a high level of satisfaction - Maintain strong carrier relationships and negotiate with underwriters on complex accounts - Ensure compliance with company policies, industry regulations, and quality control standards - Conduct regular training and development for team members - Stay current with market trends and changes in regulations - Prepare reports, forecasts, and presentations for executive management - Collaborate cross-functionally with other departments (e.g., Claims, Personal Lines, Benefits) Supervisory Responsibilities: - Directly supervises account managers, producers, and support staff within the Commercial Lines team - Responsible for hiring, training, performance evaluations, and coaching - Provides leadership and direction to achieve department goals