Backbone Support Engineer

Flō Networks is a leading provider of telecommunications services between the US and Mexico. We provide voice and data services to Fortune 1000 companies, telecommunications, and cable companies over a fiber optic network that spans over 13,000 miles between both countries.   We have an immediate need for an experienced Backbone Support Engineer. This is a hybrid flex role and candidates can be based in Ciudad Juarez or Mexico City, Mexico. The Role: The Backbone Support Engineer will be mainly centered on supporting our IP backbone. The ideal candidate will maintain a safe and efficient network operation, overseeing our network performance and our planned maintenance, and will respond to outages and issues in real time.  The Responsibilities: - Hardware replacement of faulty core network equipment. - Identify affected customer and backbone services for scheduled maintenance windows using the network inventory system. - Monitor backbone network alarms and proactively work on tickets in collaboration with other departments (Infrastructure & remote hands) to solve network issues. - Collaborate with Transport, Netops and NetEng departments on projects in order to accelerate knowledge transfer. - Educate, develop and train team members in technical and support center related areas. - Ownership and resolution of difficult issues that require assistance from other departments or vendors. - Document network changes in network inventory systems when a change in a circuit or service is needed in order to fix a problem. - Monitor peering & transit BGP sessions and work with internal and external peers to clear alarms. - Monitor BGPMON alarms, identify route hijacks and route leaks, and work with Netops department to solve BGP route issues. - Escalate tickets to internal departments (Netops, Transport, NeEng) or equipment vendors when the troubleshooting requires more technical expertise. - Collaborate with the logistics department to execute the RMA process when a faulty hardware must be replaced, providing technical evidence and information of the fault. - Open tickets with circuit and fiber providers when backbone segments are affected. - Manipulate backbone configuration (BGP, communities, IGP metrics) to load balance traffic in case fiber cuts events. - In case fiber cuts, run remote OTDR traces to identify the cut location and provide information to the NOC team. - Monitor optical transport infrastructure and proactively work in alarms. Follow up with internal departments to ensure service goals are met. - Monitor and fix backbone interface flaps. - Monitor and fix interface errors (Inputs & CRCs) of core networks elements (IP & Transport). - Monitor and fix BFD alarms of the transport network.  - Monitor backbone DDOS events and apply corresponding configurations to avoid network disruption. Collaborate with the NetEng department when needed. - Support escalations of the NOC L2 team. - Support software upgrades of the core infrastructure equipment. - Support escalation of enterprise services (SDWAN, managed security. - Support maintenance windows when a network segment or device will be affected. - Proactively audit the network infrastructure and core services.  - Collaborate with third-party support and service vendors to ensure that the network stays operational. The Requirements: - Bachelor’s degree in Telecommunications, Computer Engineering, or related field. - +5 years’ experience managing and delivering network infrastructure and connectivity. - Routing and switching technology experience. - CCNP level certification or similar. - Comprehensive knowledge of networking and integration - on premise and cloud-based, firewalls, MPLS, VPN, BGP, ISIS. - Knowledge of Routing Protocols (BGP, OSPF, ISIS) and IP/RSVP and LDP Network Architecture. - Previous experience working with IP/MPLS based services: MPLS L3/L2 VPN, Metro Ethernet services. - Comprehensive knowledge of MEF standards. - Demonstrated Linux experience. - Experience developing scripts in at least one of the following languages (python, perl, ruby) - Experience with industry standards for circuit certifications/tests RFC2544 and Y.1564. - Experience in MPLS-TP technology. - Experience in networking in cloud environments (AWS, Azure, Google). - Willing to participate in a rotating “on call” schedule. - Bilingual - Fluent in English and Spanish. Privacy notice: Flō Networks does not use the personal information of job applicants for any purpose other than strictly the recruitment process.