Enterprise CSM

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for an Enterprise Customer Success Manager (CSM) based in Canada. As an Enterprise CSM, you will play a key role in strengthening customer relationships, driving product adoption, and maximizing long-term customer value within a fast-growing technology environment. You will manage a portfolio of enterprise accounts, guiding customers from onboarding through renewal and expansion. Working closely with engineering teams, you will help customers integrate innovative cloud development solutions into their workflows. You will be responsible for maintaining strong retention rates, identifying growth opportunities, and ensuring customers achieve measurable business outcomes. In collaboration with technical account managers, account executives, and product teams, you will develop strategic success plans and continuously improve the customer experience. This fully remote opportunity is ideal for a commercially minded, technically curious professional who thrives in a dynamic, collaborative, and AI-driven environment.