F&B Butler

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury. We are seeking a professional and attentive F&B Butler to join our luxury resort team in the beautiful island of Phu Quoc, Vietnam. As an F&B Butler, you will be responsible for providing exceptional food and beverage service to our discerning guests, ensuring their utmost satisfaction and comfort throughout their stay. - Deliver personalised food and beverage service to guests in their rooms, suites, and designated areas of the resort - Anticipate and fulfil guest needs, maintaining the highest standards of customer service at all times - Present and explain menu items, make recommendations, and answer questions about food and beverages - Prepare and serve a variety of beverages, including cocktails, wines, and non-alcoholic drinks - Assist with in-room dining set-up and clearance - Maintain cleanliness and organisation of service areas and equipment - Collaborate with kitchen staff to ensure timely and accurate food preparation and delivery - Handle guest inquiries and special requests with professionalism and efficiency - Adhere to all food safety and hygiene standards - Maintain accurate records of guest preferences and special requirements - Participate in training sessions to enhance product knowledge and service skills - Previous experience in luxury hospitality or fine dining, preferably in a butler service or similar role - Excellent customer service skills with a strong focus on anticipating and meeting guest needs - Thorough knowledge of food and beverage service standards and etiquette - Proficiency in handling various service equipment and tools - Strong communication skills in English; additional languages are advantageous - Ability to work efficiently in a fast-paced environment while maintaining attention to detail - Excellent time management and organisational skills - High school diploma or equivalent; higher education in hospitality is advantageous - Food safety certification (preferred) - Wine and beverage knowledge certification (preferred) - Understanding of luxury hospitality standards and practices - Knowledge of international cuisines and beverages - Ability to work in a tropical resort environment and adapt to local conditions - Flexible attitude towards working hours, including evenings, weekends, and holidays What awaits you... - The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand. - The ability to challenge the norm and work in an environment that is both creative and rewarding. - Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity. - A competitive package and plenty of development opportunities.