Customer Sales Associate

Distributor of York branded HVAC equipment for Residential and Commercial **Customer Sales Associate Responsibilities:** - Answer incoming phone calls and respond to customer emails in a timely and professional manner - Assist customers at the counter with product inquiries, pricing information, and order placement - Develop and maintain strong HVAC product knowledge to provide accurate technical guidance and recommendations - Process customer orders, quotes, and service requests with accuracy and attention to detail - Identify sales opportunities and upsell complementary products and services to maximize customer value - Build and maintain positive customer relationships to encourage repeat business and customer loyalty - Document customer interactions and maintain detailed records in the company database - Resolve customer complaints and concerns professionally, escalating complex issues to management when necessary - Coordinate with warehouse and delivery teams to ensure timely order fulfillment and customer satisfaction - Follow up with customers post-purchase to confirm satisfaction and address any additional needs - Maintain knowledge of current promotions, pricing, and product availability - Contribute to a fast-paced, customer-focused work environment with strong organizational and time management skills **Required Qualifications:** - High School diploma or equivalent - Proficient computer skills with demonstrated ability to operate business software and database systems - Reliable personal transportation - Proven warehouse experience in shipping and receiving operations - Certified forklift operation skills - Minimum 1-2 years of customer service or sales experience in a retail or commercial environment - Strong written and verbal communication skills with the ability to interact professionally with diverse customer bases - Demonstrated ability to multitask and prioritize responsibilities in a fast-paced environment**Required Competencies:** - Advanced time management and organizational capabilities to effectively manage multiple priorities in a demanding environment - Commitment to maintaining a standard 5-day work week with demonstrated flexibility for occasional weekend shifts and extended hours as operational requirements dictate - Strong problem-solving skills with the ability to resolve customer concerns professionally and courteously - Attention to detail and accuracy when processing orders, quotes, and maintaining customer records**Preferred Qualifications:** - Established HVAC product knowledge and technical expertise - Previous experience in the HVAC, plumbing, or mechanical equipment industry - Familiarity with customer relationship management (CRM) systems or similar database platforms - Sales achievement record demonstrating ability to identify and capitalize on upselling opportunities All your information will be kept confidential according to EEO guidelines.