Technical Specialist - Implementation

Strength in Trust OneTrust’s mission is to enable innovation through the responsible use of data and AI. We believe that ensuring data is trusted shouldn’t slow teams down—it should accelerate what’s possible. This led us to develop the first technology platform for responsible data use in 2016. Today, with AI representing the latest and most impactful expansion of data yet, OneTrust is once again redefining what responsible innovation looks like. OneTrust, the AI‑Ready Governance Platform™, unifies regulatory intelligence, automation, and connected governance workflows so businesses can continue to move at the speed of AI while ensuring good governance to prevent data misuse at scale. Trusted by thousands of organizations worldwide, OneTrust is shaping the future where trusted data becomes a transformative force for business and society. Strength in Trust OneTrust’s mission is to enable innovation through the responsible use of data and AI. We believe that ensuring data is trusted shouldn’t slow teams down - it should accelerate what’s possible. This led us to develop the first technology platform for responsible data use in 2016. Today, with AI representing the latest and most impactful expansion of data yet, OneTrust is once again redefining what responsible innovation looks like.  OneTrust, the AI‑Ready Governance Platform™, unifies regulatory intelligence, automation, and connected governance workflows so businesses can continue to move at the speed of AI while ensuring good governance to prevent data misuse at scale. Trusted by thousands of organizations worldwide, OneTrust is shaping the future where trusted data becomes a transformative force for business and society.  The Challenge OneTrust is seeking a Technical Specialist to join our R&D Customer Engineering organization and help drive innovation across our AI Governance portfolio. This role combines the technical depth of a software engineer with the customer focus of a solution architect, helping strategic customers solve complex governance challenges through hands-on solution development, integrations, demonstrations, and proof-of-value engagements. You will leverage OneTrust products, APIs, workflows, integrations, and extensibility frameworks to rapidly design, build, validate, and operationalize customer solutions while influencing future product investments through real-world implementation experience. This role aligns with the Design Partner Program's model of sitting between solution architecture, customer engineering, and product development. You will sit at the intersection of AI Governance, Privacy, Risk, Security, and Compliance, helping customers adopt responsible AI while influencing future platform investments through real-world implementation experience. Success in this role means accelerating customer adoption, reducing time-to-value, uncovering product opportunities, validating emerging concepts, and transforming customer-specific solutions into repeatable implementation patterns that benefit the broader OneTrust ecosystem. Your Mission - Build customer-facing solutions by developing demonstrations, proof-of-value implementations, integrations, automations, and accelerators across AI Governance and adjacent OneTrust domains. - Solve complex technical challenges through hands-on troubleshooting, root cause analysis, and implementation support for strategic customer engagements. - Extend platform capabilities using APIs, SDKs, workflow automation, AI technologies, and cloud services without modifying OneTrust's core product codebase. - Accelerate AI Governance adoption across AI inventories, risk assessments, governance workflows, compliance operations, model oversight, and responsible AI programs. - Create reusable assets including reference architectures, implementation playbooks, solution blueprints, and best-practice guidance that can scale across customers. - Influence product strategy by identifying adoption barriers, implementation gaps, emerging customer needs, and opportunities for future platform investment. - Leverage Modern AI Technologies and utilize AI-assisted development tools, AI agents, cloud-native services, and emerging engineering approaches to rapidly prototype and validate new solution concepts. Evaluate new AI technologies and integration opportunities relevant to OneTrust's AI Governance ecosystem. You Are - A hands-on builder who enjoys turning ideas into working solutions. - Deeply technical and comfortable working across multiple product domains. - Experienced in troubleshooting, integration design, and enterprise SaaS implementations. - Customer-focused and motivated by delivering measurable business outcomes. - A systems thinker who can connect business requirements to scalable technical solutions. - Passionate about AI Governance, Responsible AI, and emerging AI technologies. - Comfortable operating in ambiguous environments while balancing innovation and execution. Your Experience Includes Required Qualifications - 8+ years of experience in Software Engineering, Solutions Engineering, Technical Consulting, Customer Engineering, or Forward Deployed Engineering roles. - Strong experience with modern programming languages such as Python, Java, JavaScript, TypeScript, or similar technologies. - Experience building integrations, APIs, automations, and cloud-based solutions. - Strong troubleshooting, debugging, and root-cause analysis skills. - Experience working directly with enterprise customers on technical implementations. - Familiarity with AWS, Azure, or GCP cloud platforms. - Strong communication skills with the ability to translate technical concepts into business outcomes. - Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field. Preferred Qualifications - Experience with AI Governance, Risk Management, Privacy, Compliance, Security, or Governance platforms. - Familiarity with LLMs, AI Agents, Model Governance, and Responsible AI frameworks. - Experience developing proof-of-concepts, prototypes, demonstrations, or reference implementations. - Knowledge of frameworks such as NIST AI RMF, ISO 42001, EU AI Act, ISO 27001, or related governance standards. Where we Work We are embracing an office-first culture, encouraging three days a week in office for most roles, with meaningful opportunities to collaborate and celebrate in person. Each role may have specific requirements or flexibility depending on the scope of the position, so we encourage you to verify this with your recruiter during your first interview. Benefits As an employee at OneTrust, you will be part of the OneTeam. That means you’ll receive support physically, mentally, and emotionally so that you can do your best work both in and out of the office. This includes comprehensive healthcare coverage, flexible PTO, equity RSUs, annual performance bonus opportunities, retirement account support, 14+ weeks of paid parental leave, career development opportunities, company-paid privacy certification exam fees, and much more. Specific benefits differ by country. For more information, talk to your recruiter or visit onetrust.com/careers. Resources Check out the following to learn more about OneTrust and its people: - OneTrust Careers on YouTube - @LifeatOneTrust on Instagram Your Data You have the right to have your personal data updated or removed. You also have the right to have a copy of the information OneTrust holds about you. Further details about these rights are available on the website in our Privacy Overview. You can change your mind at any time and have your personal data removed from our database. In order to do this you must contact us and let us know you wish to be removed. The request should be made on the Data Subject Request Form. Recruitment fraud warning: OneTrust is aware of scams involving false offers of employment with our company. The fraudulent jobs, interviews and job offers use fake websites, email addresses, group chat and text messages. Be aware that we never ask candidates for personal information, IDs or bank information during the interview process. We do not interview prospective candidates via instant message or group chat, and do not require candidates to purchase products or services, or process payments on our behalf as a condition of any employment offer. Please note that any legitimate interview availability requests will come directly from a OneTrust recruiter with an "@onetrust.com" email address. You may also receive legitimate emails from "@us.greenhouse-mail.io". Recruiters will only reach out to candidates who have applied for a role through our ATS (Greenhouse) or prospects via LinkedIn InMail. Job offers will come from a recruiter and may have a "@docusign.net" email address. For more information or if you have been targeted please reach out to [email protected]. Our Commitment to You When you join OneTrust you are stepping onto a launching pad — the countdown has begun. The destination? A career without boundaries working alongside a diverse and inclusive crew who is passionate about doing meaningful work. As a pioneer, your voice and expertise will help chart the direction of an entirely new category. Our commitment to putting people first starts with you. Your growth is part of the mission. Our goal is to give you the power to embark on the next phase of your uniquely, unique career. OneTrust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by local laws.