Human Resources Business Partner

Sourcing & Attraction - Design and execute sourcing strategies to attract high-volume candidates (job boards, social media, referrals, job fairs) - Manage postings on platforms such as LinkedIn, Indeed, OCC, Computrabajo, etc. - Build and maintain a talent pipeline for recurring contact center roles Recruitment Process - Conduct initial screening calls and video interviews - Apply psychometric and skills assessments relevant to customer service profiles - Evaluate soft skills such as communication, empathy, problem-solving, and stress tolerance - Coordinate and schedule interviews with hiring managers and operations leaders Candidate Experience - Ensure a positive and professional experience throughout the recruitment journey - Communicate clearly and timely with all candidates regarding process status - Represent the company's culture and employer brand during every interaction Metrics & Reporting - Track and report key recruiting KPIs: time-to-fill, time-to-hire, offer acceptance rate, attrition in early tenure - Analyze sourcing channel effectiveness and adjust strategies accordingly - Maintain accurate records in our internal systems (Buk, Notion, etc) Stakeholder Management - Partner with Operations to anticipate hiring needs - Align with Managers on profile requirements and headcount planning - Participate in calibration sessions to refine candidate selection criteria Administration & Compliance - Ensure all hiring documentation is complete and compliant with local labor regulations - Manage offer letters, background checks, and pre-employment requirements - Support onboarding coordination in collaboration with HR