Load Planner (Bilingual - Korean)

On-site Pay: $25/Hr - Serve as the main contact for customer relations - Support SOP/Work Instructions maintenance and ensure operational best practices in line with customer requirements as well as ensure operational SOP compliance - Manage daily operations including booking, tracking, and tracing of cargo (FTL/LTL/AIR) - Excellent customer service in all aspects from booking to cargo delivery on time - Request for quotation with carriers and negotiate the spot rates  - Manage, coordinate, and implement cost-effective operational solutions to continuously improve efficiency and enhance service levels and quality - Communicate daily with customers, carriers, and internal staff - Maintain essential account documentation with up to date information and ensure that it is filled and stored to be readily accessible to the team when/if needed Increase customer satisfaction and business share through regular contact - Follow up any account issues and communicate/liaison with management to implement/drive solutions - Analyze service and cost data for actions or recommendations for business improvement - Report required for service failure, claim, damage, and any other irregularities - Accuracy of data entry into systems - Monitor trends and report changes to management - High School Diploma or GED Required; Bachelor Degree Preferred - Years of experience in FTL/LTL Transportation dispatching or operations in logistics industry required - Korean bilingual preferred - Proficient in MS Office applications such as Excel/PowerPoint/Word/Outlook - Self-motivated and works well under pressure with minimal supervision - Highly organized with ability to manage multiple shipments, while paying close attention to detail - Excellent analytical and problem solving skills - Excellent verbal and written communication skills - Strong customer service and negotiating skills - Appropriate phone and email manner with internal and external customers - Warehouse and/or manufacturing knowledge preferred All your information will be kept confidential according to EEO guidelines.