Logistics Transportation

Contract Period: 1 yr.   Work Hours: 8:00am – 17:00pm Pay rate: ~$26/hr DOE Must be Bilingual in Korean/English or Spanish/English - Coordinate and schedule delivery appointments for major retail customers, including Walmart, Sam’s Club, Target, Costco, Amazon, and BJ’s. - Communicate with customers, carriers, internal transportation teams regarding shipments and delivery schedules. - Request, confirm, and update delivery appointments through customer portals. - Monitor shipment status and follow up on late, delayed, refused, or rescheduled deliveries. - Prepare and review appointment confirmations. - Track inbound and outbound shipments and provide customers with accurate ETAs. - Resolve delivery issues, appointment conflicts, shortages, damages, and other customer concerns. - Enter and maintain accurate shipment and customer information in the internal system - Respond to customer emails and phone calls professionally and promptly. - Escalate urgent transportation or customer issues to the appropriate departments. - Maintain daily shipment reports, appointment schedules, and tracking spreadsheets. - Follow up with carriers to ensure appointments are met and deliveries are completed. - Build strong relationships with key customers and transportation partners. - Support the logistics team with daily operational tasks. Skills - Strong communication and customer service skills - Excellent organization and time management - Attention to detail and accuracy - Shipment tracking and appointment scheduling - Problem solving and issue resolution - Strong follow up and multitasking abilities - Proficient in Microsoft Excel, Outlook, and Word - Ability to work in a fast paced environment  Requirements Must be Bilingual in Korean/English or Spanish/English - High school diploma or equivalent - 3– 6 years of experience in logistics, transportation and customer services preferred - Experience scheduling delivery appointments preferred - Familiarity with retail customer portals such as Walmart, Target, Costco, Amazon, Sam’s Club, or BJ’s - Experience working with carriers, customers, and internal teams - Ability to manage multiple shipments and meet deadlines - Strong written and verbal communication skills All your information will be kept confidential according to EEO guidelines.