IT Helpdesk

Working Location: Plymouth, MI Salary rate: $60 - 65k DOE     - Provide Tier 2 technical support for desktop and laptop computers, monitors, printers, scanners, mobile devices, and other peripherals. - Troubleshoot and resolve hardware, software, network, and Windows-related issues. - Support Windows 10/11 operating systems and Microsoft Office applications. - Manage user accounts, password resets, access permissions, and other requests through Active Directory. - Support user onboarding and offboarding, including account setup, access management, and equipment preparation. - Install, configure, update, and maintain desktop hardware and software. - Assist with software deployment, patches, system updates, and upgrades. - Utilize remote support tools such as SCCM and BeyondTrust to diagnose and resolve user issues. - Manage and document incidents, requests, troubleshooting steps, and resolutions through an IT ticketing system. - Escalate complex technical issues to senior infrastructure or network teams when necessary. - Provide on-site support and respond to urgent or business-critical IT issues. - Identify recurring technical issues and recommend process improvements or long-term solutions. - Maintain accurate IT asset and inventory records. - Follow established IT security policies, procedures, and operational standards. - Collaborate with network, infrastructure, security, and other IT teams to ensure timely issue resolution. - 5+ years of hands-on IT support or Helpdesk experience. - Strong experience supporting Windows 10/11 environmentPreferred Qualifications:   - Experience with PowerShell or basic scripting. - Experience with software deployment, patch management, and system upgrades. - Experience with IT asset management and inventory systems. - Experience supporting network connectivity and basic networking issues. - Experience in a manufacturing, government, or large enterprise IT environment. - Knowledge of ITIL practices. - CompTIA A+, Network+, Microsoft, or other relevant certifications. - Korean/English bilingual communication skills. -   - Hands-on experience with Microsoft Active Directory and user account management. - Experience supporting Microsoft Office and standard enterprise applications. - Experience troubleshooting desktop, laptop, printer, monitor, network, and peripheral issues. - Experience with IT ticketing/service management systems. - Experience supporting 500+ end users in an enterprise or corporate environment. - Hands-on experience with remote support tools such as SCCM, BeyondTrust, Remote Desktop, or similar platforms. - Strong troubleshooting, analytical, and problem-solving skills. - Excellent written and verbal communication skills. - Ability to prioritize multiple support requests in a fast-paced environment. - Strong customer service mindset and ability to communicate effectively with non-technical users. All your information will be kept confidential according to EEO guidelines.