Customer Service Representative (English)

How you are going to make an impact 🛠 - Respond to customer queries promptly and efficiently through emails, live chat and phone calls. - Work together with various departments to address complex problems and escalate issues when necessary. - Conduct follow-ups with customers to ensure their concerns are resolved. Perform troubleshooting using different diagnostic techniques. - Record and document repetitive issues to contribute to process improvement. - Generate pertinent informational materials, including FAQ articles, user manuals, and tutorials. - Provide guidance to current and prospective clients regarding the acquisition of additional products and services offered by the company. - Identify and execute initiatives to improve the overall customer experience. Discover your Fit 🪄 - Experience in fintech (forex/crypto). - 1+ years of online customer support experience. - Excellent written and oral English. - Excellent interpersonal and communication skills. - Ability to manage or navigate stressful situations. - Experienced with using customer service software, tools and databases Conditions of work: Shifts are 2/2 4pm-4am GMT We are ready to provide for you - 100% remote job at any place you wish - Competitive salary based on your experience - Opportunity to work in international and cross-functional team with challenging and in-demand product - Performance-based bonus every quarter based on your results - Medical insurance after probation period - Additional sick leaves every 6 months - Birthday gifts ! Please provide cv in English !