Remote Billing Specialist

In the United States, one in five adults experience a mental health illness and over 12 million people have thoughts of suicide. Mental health crises can be some of the most difficult times in a person’s life, and over 17 million people seeking behavioral health care experience a delay in accessing care. Willow Health is on a mission to significantly improve this experience by expanding affordable access to high-quality, evidence-based intensive behavioral health care. In order to make this mission a reality, we are building a virtual crisis care program that provides personalized, recovery-oriented care for people experiencing behavioral health crises. Willow Health offers patients immediate access to evidence-based virtual crisis psychotherapy, medication management, certified peer coaching, care management, and around the clock crisis coverage, while working to connect patients to the most appropriate next level of care. Our co-founding team of Cityblock and Oscar alums has two decades of collective experience working in healthcare and healthcare tech, and we are backed by Andreessen Horowitz. As Willow Health continues to grow and expand into new markets, we are seeking an experienced Billing Specialist to support accurate, timely, and compliant billing across our payor mix. This role will be responsible for managing day-to-day billing activities across the revenue cycle, including claim submission, claim follow-up, denial resolution, payment review, and accounts receivable management. The Billing Specialist will work closely with Revenue Cycle leadership to identify billing issues, resolve payor-related barriers, and ensure services are appropriately reimbursed. The ideal candidate is an experienced medical biller who can work independently, investigate complex billing issues, understand payor requirements, and take ownership of claims through final resolution.