Fraud Risk Analyst II

ABOUT US Coastal is at the forefront of modern banking, combining strong financial infrastructure with cutting-edge Banking-as-a-Service (BaaS) and fintech enablement strategies. We support not only individuals with their personal banking needs; we also empower businesses by integrating modern banking technology that drives growth, flexibility, and innovation. At Coastal, we think and move like entrepreneurs; focused on impact, speed, and continuous improvement. We believe in working smart, collaborating deeply, and building solutions that unlock real potential. If you're someone who thrives in a fast-moving environment, loves solving complex problems, and wants to help shape the future of banking, we’d love to meet you. Check out our video here https://www.youtube.com/watch?v=UCWaDxFnla8&ab_channel=CoastalCommunityBank! OVERVIEW The Fraud Risk Analyst II will support the BaaS program by providing oversight of FinTech partners with an emphasis on Fraud analysis reviews. Note: - The salary range of $73,490 - $85,740 is posted for compliance reasons. However, we will not be hiring above $80,470. - Must be available to work standard Pacific Time business hours (8 AM – 6 PM PT with flexibility) regardless of location. RESPONSIBILITIES TO INCLUDE - Facilitate and communicate requests for information from FinTech partners and internal departments. - Track and follow-up on incoming reports of fraud/fraud events, and fraud related communication. - Track fraud reviews, general status, and provide updates to management. - Perform daily monitoring reviews and escalate concerns to Lead or Manager. - Review Partner Policies and Procedures to identify gaps throughout the customer life cycle. - Complete low and medium fraud reviews on events identified internally and externally for BaaS Partners. - Prepare and present to management fraud summaries, analysis, and recommendations. - Remain current with emerging fraud trends. - Provide guidance and best practices to BaaS partners. - Maintain Fraud procedural manuals, job aides, and tools. - Support AI and automation initiatives by documenting requirements, conducting research, assisting with implementation activities, and monitoring outputs to identify issues, exceptions, and opportunities for process improvement and enhancement. - Maintain accurate, complete, and audit-ready records within GRC system. - Maintain proficient knowledge of the rules and regulations, including but not limited to, the Bank Secrecy Act (BSA), USA Patriot Act, OFAC, Regulation E, Truth in Savings Act and Unfair, Deceptive or Abusive Acts or Practices (UDAAP), Truth in Lending, Equal Credit Opportunity Act. - Follow and comply with all regulatory and compliance regulations. - Make recommendations to the BaaS Fraud Risk Manager when and where appropriate. - Other duties as assigned. QUALIFICATIONS - Knowledge and understanding of FinTech with a strong fraud analysis and technical background. - Knowledge and understanding of GRC platform(s). - Demonstrated ability to work in a team environment. - Ability to resolve problems with minimal guidance and make general decisions for daily processing. - Ability to interface effectively with other departments and operate in a fast-paced environment with minimum supervision. - Analyze data and trends to identify opportunities for process improvements and operational efficiencies. - Excellent written and verbal communication skills. - Ability to manage multiple tasks/projects and deadlines simultaneously. - Attention to detail and accuracy a must. - Cooperative and professional attitude. - Ability to effectively present information and respond to questions from management, affected departments and our BaaS Partners. EDUCATION/EXPERIENCE - Bachelor’s Degree or equivalent related experience. - 2-4 years of bank fraud and risk experience preferred. HOW YOU’LL THRIVE AT COASTAL - Be the Best – Communicate effectively, pay close attention to detail, and prioritize your personal development. - Be Relentless – Thrive in a goal-oriented environment exercising both patience and persistence. Advocate for our customers and team members and strive to promote the Coastal Difference. - Be Un-Bankey – Be a forward thinker with a creative mindset. Build long-lasting relationships promoting the Coastal Difference, built on a foundation of integrity, honesty, and trust. - Embrace Gray Thinking – Use sound judgment while decision-making and problem-solving. Think outside the box. - Stay Flexible – Organize and strategize effectively while always being prepared to adapt on the fly. Seek efficiencies for Coastal to work smarter, not harder. - Take Care of Each Other – Understand what it means to be a true team player and have your teammate's back. Practice self-awareness and build your emotional intelligence. BEING YOU AT COASTAL Coastal is an equal opportunity employer. We are committed to providing a workplace free from discrimination and harassment. All employment decisions are based on merit, qualifications, and business needs. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable laws. BENEFITS WE OFFER We’re proud to offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance. Our offerings include: - Medical Coverage: Choose from three competitive medical plans to find the coverage that best fits your needs and lifestyle. - Health Savings Account (HSA): Available with eligible medical plans, offering tax advantages and employer contributions. - Flexible Spending Accounts (FSA): Options for healthcare and dependent care expenses to help you save on out-of-pocket costs. - Dental and Vision Insurance: Plans to keep you and your family smiling and seeing clearly. - Life Insurance: Company-paid basic life insurance with options to purchase additional coverage for yourself and your dependents. - Long-Term /Short-Term Disability (LTD): Income protection in the event of a long-term illness or injury. - Supplemental Benefits: Including Hospital Indemnity, Accident Insurance, and Critical Illness coverage to provide extra financial support when you need it most. - 401(k) Retirement Plan: A competitive retirement savings plan with company matching to help you plan for the future. - Paid Time Off: Generous vacation and sick leave policies to support your time away from work. - Holidays: Enjoy 11 paid holidays throughout the year. Check out our benefits on our careers site https://jobs.ashbyhq.com/coastal!! PHYSICAL DEMANDS The physical demands described below are required to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee must be able to: - Sit for extended periods of time. - Stand for extended periods of time. - Perform repetitive finger, hand, and arm movement. - Use electronic office equipment such as a computer keyboard, mouse, ten key, telephone, etc. - View and read computer screens for extended periods. - Occasionally stoop, kneel, crouch, or crawl. - Occasionally lift or move up to 10 pounds. OTHER DUTIES Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.