Copy of Clear and Legible Reporting (CLR) Clerk

Help keep patient care moving by ensuring healthcare providers receive the accurate, complete medical records they need. You'll support referral coordination and clinical documentation within a military healthcare environment serving military members, their families, and other eligible beneficiaries. At International SOS Government Medical Services, you'll support healthcare programs that improve patient care and operational readiness across the U.S. and internationally. Founded in 1984, International SOS operates in more than 90 countries, delivering healthcare, medical assistance, emergency response, and workforce support services worldwide. As a CLR Clerk, you'll coordinate the collection, review, and processing of clinical documentation associated with patient referrals. You'll communicate with healthcare providers, research medical records and claims information, and help ensure required documentation is complete, accurate, and properly maintained. Your work will involve electronic healthcare systems, including MHS GENESIS, to track documentation requests, resolve discrepancies, and support timely referral processing. Employment Type: Full-time Residence Requirement: Candidate must reside within 50 miles of Albuquerque, NM. Compensation and Benefits: - $17.10–$18.00 per hour - Health and Welfare (H&W) benefit of up to $5.09 per hour, in accordance with the Service Contract Act (SCA).Schedule: Monday–Friday, 7:00 a.m.–4:00 p.m. Pacific Time, excluding federal holidays. Overtime may be required. Responsibilities - Review claims reports, clinical histories, and referral records to identify and request required chart notes. - Contact healthcare providers to obtain missing documentation, clarify requirements, and follow up on outstanding requests. - Review clinical documentation for completeness, accuracy, and legibility, resolving deficiencies or escalating issues as needed. - Upload, index, and associate documentation with the appropriate patient records and referrals using approved electronic systems. - Track requests, follow-ups, and outcomes; correct processing errors and close expired referrals as directed. - Respond professionally to calls and inquiries, support secure messaging, and maintain compliance with HIPAA, privacy, and documentation standards. Requirements - High school diploma or GED equivalent. - Basic computer skills and the ability to learn and use Microsoft 365 applications, including Teams, Excel, and Outlook, along with other required computer systems and technologies. - Ability to provide courteous, professional customer service to internal and external customers and communicate effectively by telephone, verbally, and in writing, including handling or routing calls and inquiries. - Ability to manage multiple responsibilities, organize priorities, and complete assigned tasks accurately within required timeframes while maintaining records and documentation. - Ability to follow established procedures, identify routine issues, and seek assistance or clarification when needed. Privacy Disclaimer: Policy Link By clicking “I’m Interested” and submitting your application, you acknowledge that you have read and understood the applicable Privacy Policy (available via the link above) and agree that International SOS Government Medical Services, may collect, use, store, transfer, and otherwise process your personal information in accordance with that Privacy Policy for recruitment and hiring purposes. Compensation Disclaimer: Pay range is based on several factors and may vary in addition to a full range of medical, financial, and/or other benefits. Final salary and offer will be determined by the applicant’s background, experience, skills, internal equity, and alignment with geographical market data. Benefits Language (FTE roles): Full-time positions are eligible for our comprehensive and competitive benefits package including medical, dental, vision, and basic life insurance. Additional benefits include a 401k plan, paid time off, and an annual bonus. International SOS Government Medical Services complies with all federal, state, and local minimum wage laws. Equal Opportunity Employer (EEO) Statement: International SOS Government Medical Services is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.