Site Reliability Engineer

Convey is looking for a hands-on Operations Engineer to own the reliability, security, and performance of our cloud-based applications and infrastructure. In this role, you'll troubleshoot complex production issues, manage cloud infrastructure, execute critical deployments, and help strengthen operational best practices across the team. You'll work across AWS and GCP environments, using tools like Terraform to manage infrastructure and support secure, reliable systems. WHAT YOU'LL DO - Own complex production incidents from investigation through resolution. - Monitor and maintain cloud infrastructure across AWS and GCP. - Execute staging and production deployments, including high-impact releases. - Manage infrastructure as code using Terraform. - Implement security mitigations and support access reviews and security audits. - Develop operational documentation, runbooks, and troubleshooting guides. - Mentor junior team members and support incident response best practices. - Participate in an on-call or escalation rotation as needed. WHAT WE'RE LOOKING FOR - Advanced hands-on experience with AWS, including system and network administration. - Proficiency with Terraform and infrastructure provisioning. - Experience managing production deployments and troubleshooting complex technical issues. - Knowledge of cloud security, user permissions, firewall rules, and audit preparation. - Familiarity with monitoring tools such as Datadog, CloudWatch, Grafana, or PagerDuty. - Strong communication, problem-solving, and cross-functional collaboration skills. - Experience mentoring or guiding junior team members. PREFERRED QUALIFICATIONS - Experience with GCP, containerized applications, AWS Lambda, EC2, or ECS/EKS. - Familiarity with CI/CD pipelines and automated deployments. - Experience with Twilio services. - AWS certifications or a background in CloudOps, DevOps, SRE, or production support. If you're a proactive technical problem-solver who takes ownership, stays calm under pressure, and enjoys improving the reliability and security of cloud infrastructure, we'd love to hear from you! US-BASED ROLES ONLY - BENEFITS - Fully covered Medical, Dental, and Vision coverage for employees - Cost share for dependents - 401(K) plan with company match - Fully covered STD/LTD - Employee Assistance Program (EAP) - Paid Maternity Leave - 12 weeks of paid parental leave for birthing parent - Paid Paternity Leave - Flexible PTO policy - We trust employees to manage their time effectively and take time off as needed to maintain a healthy work-life balance. Discretionary time off is unlimited, subject to manager approval and business needs. - 12 paid holidays throughout the year, including winter recess for all employees between December 25th-January 1st - On-site gym available for free use in Denver, CO for employees based in the Denver area Convey (formerly Message Broadcast) is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.