Copy Operations Specialist

WE POWER PEOPLE’S PROGRESS. At Preply, we’re all about creating life-changing learning experiences. We help people discover the magic of the perfect tutor, craft a personalised learning journey, and stay motivated to keep growing. Our approach is human-led, tech-enabled - and it’s creating real impact. We’ve just reached unicorn status with a $150M Series D, accelerating our vision to transform education through human-led, AI-enhanced learning. Today, 100,000+ tutors teach 90+ languages to learners in 180 countries - and we’re only getting started. As a category-defining company, we’re shaping what the future of learning looks like at global scale. Every Preply lesson sparks change, fuels ambition, and drives progress that matters. Joining Preply means helping define the future of education at global scale, and building something that truly matters for millions of people, every day. MEET THE TEAM! Preply’s Copy team works across Brand, CRM, and Product. As Preply grows, we need better ways to understand demand, manage priorities and help our writers deliver consistently at scale. As our Copy Operations Specialist, you will build and improve the operating system for copy at Preply: the workflows, tools, data, and AI-enabled processes that make work visible and keep it moving. We’re looking for a practical problem-solver. Working closely with the Copy team and cross-functional partners, you’ll turn ideas into useful shared systems and help shape what effective AI-enabled work looks like at Preply.   WHAT YOU’LL BE DOING Help improve how copy work flows - Build and maintain a clear, shared view of copy demand, priorities and capacity across the team by bringing together relevant information from tools such as Jira, Slack and squad boards. - Improve copy intake so requests arriving in different formats become clear, actionable briefs. - Coordinate the team’s weekly prioritization process, highlighting conflicting priorities, dependencies and capacity risks. - Identify repetitive coordination tasks that could be simplified or automated, including follow-ups around deadlines, reviews, and handovers. - Gather feedback and improve these processes as the volume and complexity of work increase.   Apply AI and automation to operations and performance - Identify opportunities to reduce operational friction and improve planning, quality, speed, consistency, and learning. - Design, test and introduce AI-enabled workflows for areas such as briefing, workflow management, reporting and insight. - Turn useful individual experiments into simple, reliable workflows that the wider team can adopt. - Create simple automations, dashboards and integrations between tools. - Track introduced measures such as adoption, time saved, delivery improvements and quality.   Make voice and performance insights easier to use - Make Preply’s voice principles easier to apply at scale through practical guidance, systems and checks. - Help the team use available performance data to improve copy quality, effectiveness and decision-making. - Establish clear processes for multilingual copy projects, partnering with Localization so requests, reviews and decisions move smoothly. - Develop repeatable processes for supporting copy in new subjects, markets and languages.   Support adoption and collaboration - Turn ambiguous operational problems into simple, testable solutions. - Support colleagues as new workflows and tools are introduced, gathering feedback and making improvements. - Share progress, learnings and results clearly with stakeholders. - Build the team’s confidence and capability in using AI responsibly and effectively.   WHAT YOU NEED TO SUCCEED - Hands-on experience using AI tools to solve real problems, with evidence of experimenting, learning and evaluating the results. - Practical experience improving a process or workflow in a fast-moving, cross-functional environment. - A practical, experimental approach: you enjoy trying ideas, gathering feedback and improving what you have built. - An ability to think systematically about how people, processes, tools, and information fit together. - Confidence in working with data and using it to understand whether something is working. - Good organizational skills and the ability to manage several pieces of work at once. - Clear communication and the ability to work effectively with people from different teams and areas of expertise. - Good judgment about quality, data privacy and human oversight when using AI.   NICE TO HAVE - Experience supporting a copy, content, creative, or brand team would be helpful but is not essential. Experience using performance data or experiment results to improve copy or creative outcomes would also be valuable. - You do not need to have experience with every tool we use. You should be comfortable learning new tools, building or configuring simple solutions, and asking for technical support when needed. - We care more about your curiosity, judgment, ideas and evidence of what you can do than the number of years you have worked. WHY YOU’LL LOVE IT AT PREPLY: - An open, collaborative, dynamic and diverse culture; - A generous monthly allowance for lessons on Preply.com http://preply.com, Learning & Development budget and time off for your self-development; - A competitive financial package with equity, leave allowance and health insurance; - Not in Barcelona? We offer an attractive relocation package to join us in our Preply Barcelona Hub - Access to free mental health support platforms; - Access to Gympass-partnered wellness and gym centers throughout Spain to promote and support well-being and physical health;  - The opportunity to unlock the potential of learners and tutors through language learning and teaching in 175 countries (and counting!). OUR PRINCIPLES - Care to change the world - We are passionate about our work and care deeply about its impact to be life changing. - We do it for learners - For both Preply and tutors, learners are why we do what we do. Every day we focus on empowering tutors to deliver an exceptional learning experience. - Keep perfecting - To create an outstanding customer experience, we focus on simplicity, smoothness, and enjoyment, continually perfecting it as every detail matters. - Now is the time - In a fast-paced world, it matters how quickly we act. Now is the time to make great things happen. - Disciplined execution - What makes us disciplined is the excellence in our execution. We set clear goals, focus on what matters, and utilize our resources efficiently. - Dive deep - We leverage business acumen and curiosity to investigate disparities between numbers and stories, unlocking meaningful insights to guide our decisions. - Growth mindset - We proactively seek growth opportunities and believe today's best performance becomes tomorrow's starting point. We humbly embrace feedback and learn from setbacks. - Raise the bar - We raise our performance standards continuously, alongside each new hire and promotion. We build diverse and high-performing teams that can make a real difference. - Challenge, disagree and commit - We value open and candid communication, even when we don’t fully agree. We speak our minds, challenge when necessary, and fully commit to decisions once made. - One Preply - We prioritize collaboration, inclusion, and the success of our team over personal ambitions. Together, we support and celebrate each other's progress. DIVERSITY, EQUITY, AND INCLUSION Preply.com http://Preply.com is committed to creating an inclusive environment where people of diverse backgrounds can thrive. We believe that the presence of different opinions and viewpoints is a key ingredient for our success as a multicultural Ed-Tech company. That means that Preply will consider all applications for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age or veteran status.