Sales Support Specialist

Inbank is a financial technology company with an EU banking license that connects merchants, consumers, and financial institutions on its next-generation embedded finance platform. Our financing solutions are embedded seamlessly into the shopping journey of 6,000+ retailers. This helps our merchant partners grow their businesses, while end customers benefit from a frictionless shopping experience wherever they are. With a focus on innovation and growth, we are looking for talented people to join our team of 440+ working across our offices in Estonia, Latvia, Lithuania, Poland, and the Czech Republic. We’re looking for a Sales Support Specialist to join our Czech Sales team in Prague. In this role, you’ll play an important part in supporting our Sales Managers and ensuring smooth day-to-day cooperation with our merchant partners. You’ll help keep sales processes running efficiently, maintain accurate and up-to-date information in our systems, and contribute to a positive and seamless partner experience. If you enjoy working with people, have a keen eye for detail, and are interested in building your experience in sales and partner relations, we’d love to hear from you. What you’ll be doing - Provide day-to-day support to our merchant partners and Sales team, managing partner requests and ensuring smooth cooperation and a positive partner experience. - Coordinate the onboarding of new merchant partners, including pre-onboarding checks, registrations and setting up partner profiles, stores, user access and products in our systems. - Guide and train partners on our products and processes, preparing relevant training materials and supporting partner activation and reactivation initiatives. - Prepare and review monthly sales reports, partner invoices and cooperation agreements, while maintaining accurate and up-to-date partner records and documentation. - Collaborate with teams across departments and markets to resolve partner queries, integration challenges and system-related issues. - Manage ongoing updates to partner information, product configurations and user access. - Identify opportunities to improve workflows and contribute to testing and implementing new processes and operational improvements. What will help you succeed in this role - 1–3 years of relevant experience in sales support, sales administration, partner support or a similar role. - Interest in sales processes and the ability to work effectively with different stakeholders. - A confident and proactive communication style, with the ability to build strong relationships with partners and colleagues. - Strong problem-solving skills, a solution-oriented mindset and a keen eye for detail. - Confidence in working with different systems and strong Microsoft Office skills, particularly in Excel. - Excellent organisational and time management skills, with the ability to handle multiple tasks and priorities in a fast-paced environment. - Excellent written and verbal communication skills in both Czech and English. What you’ll get in return - Wellbeing support through the Pluxee benefits card. - 5 additional vacation days to give you more time to rest and recharge. - A 6-week paid sabbatical after four years at Inbank, recognising your long-term contribution. - A dynamic and supportive work environment where you can take ownership, develop your skills and grow professionally. - A flexible hybrid working model built on trust, autonomy and accountability. - The opportunity to work with talented international colleagues and collaborate across different teams and markets. - Regular company and team events to connect, celebrate successes and enjoy time together. Sounds like a fit? Apply, and our Recruitment team will be in touch! Not sure if you tick every box but excited about the opportunity? We’d still love to hear from you.