Customer Service Rep IV

My name is Soujanya. Kothuri My contact number 510-370-4561 and I'm a staffing specialist at Intelliswift, a global staffing and IT consulting company. We are constantly on the lookout for professionals to fulfil the staffing needs of our clients and we currently have a job opening that may interest you. Below is a summary of the position Job ID: VMWJP00003247 Job Title: Customer Service Rep IV Job Duration : 4 Months Client: VMware Inc Location: Broomfield, CO United States Job Description: Description This is not a technical position. This position is responsible for: - monitoring and triaging phone queues - working with call center managers to ensure resources are available to answer phones - some scheduling - other duties as needed - Provides front-end non-technical support for Client's Internal and External Customers. Follows call handling procedures to ensure excellence in customer service. - Work hours comprise of shift patterns, weekends, and holidays to cover a 24 X 7 period. - Create, research and update service requests. Route service requests to appropriate product support teams. - Interface with Global support teams and Field personnel. Implement escalation procedures as required. Execute Business Continuity procedures if needed, according to established protocols. - Business Continuity to be defined as Disaster Recovery operations due to a variety of reasons, i.e. - problems with the network, operating system, telephony, etc. Performs contract entitlement checking and works with customer to establish PO documentation for services if the customer is not entitled for service. - Performs Tiered Services enforcement based upon customer's contract level and routes these customers appropriately Performs other duties as required. - Alternate Job Title - Customer Service Rep IV Thank You & Regads…… Soujanya. Kothuri Sr. Technical Recruiter NICE TO HAVE: