Junior Customer Success Manager

ABOUT THE ROLE Join a customer success team at an AI-powered retail SaaS company, supporting small and mid-sized retail and e-commerce clients. You will help clients get value from AI-powered customer tools, working alongside an experienced customer success manager as you grow toward owning your own accounts. WHAT YOU'LL DO - Respond to client questions by email and in meetings with a friendly, practical, solutions-oriented approach. - Help clients use AI chat tools effectively and adapt your guidance to their level of technical experience. - Configure and maintain client settings in product back-end systems. - Gather and share structured client feedback and product improvement ideas with the Product team. - Support sales colleagues in assessing product capabilities and scoping potential account expansions. - Monitor account health, identify growth opportunities, and gradually take ownership of larger projects and client relationships. WHAT WE'RE LOOKING FOR - A degree in business, business informatics, industrial engineering, or a related field. - 0-2 years of experience, ideally in a customer-facing support role; SaaS or technology experience is helpful but not required. - Familiarity with Google Workspace, Slack, and HubSpot, and an ability to learn tools such as Linear. - Interest in AI tools and prompting, with an aptitude for digital products and back-end systems. - Native-level German and strong spoken and written English. - A customer-focused, patient communicator who is proactive, adaptable, organized, and comfortable working independently after onboarding. COMPENSATION & BENEFITS Visa sponsorship is not available for this role. LOCATION Hybrid role based in Cologne, North Rhine-Westphalia, Germany.