Patient Referral Coordinator

Patient Referral Coordinator — NuNavigator Program Remote | Full-Time | NuNavigator Patient Services Who We Are NuvemRx helps community health providers deliver on their mission by simplifying the complexity of pharmacy operations, with a suite of scalable solutions that integrate software, intelligence, and expert support to illuminate savings, expand access, and elevate patient care. What We Are Looking For At NuvemRx, we hold a high bar because our work directly impacts patient care. We look for people who embody our core values: - Mission Always: Every choice is a chance to serve our customers and improve healthcare - Be a Pioneer: Take initiative, solve problems, and build what does not yet exist - Do the Right Thing the Right Way: Lead with integrity, compliance, and thoughtful execution - Stronger Together: Own your role, collaborate deeply, and elevate the team We are also a fast-growing company, which means you bring strong ownership, comfort with ambiguity, resilience, and a bias toward action. About the Role The Patient Referral Coordinator keeps NuNavigator patients connected to the specialty care they need. Working alongside our FQHC partner, you manage the full referral-to-appointment journey: scheduling specialist visits, reminding patients so they show up prepared, managing no-shows and waitlists, and setting up follow-up care. You also help patients understand how the onsite pharmacy supports their care and keep information flowing smoothly between the health center and specialty offices. This is a fully remote role, open to candidates based anywhere in the United States. We have a strong preference for candidates located in the Sharon Hill, PA (Greater Philadelphia) or Dallas, TX area, though the right person will be considered regardless of location. What You’ll Do Scheduling & Referral Coordination - Schedule specialist appointments for referred patients and confirm details with the patient and specialty office. - Deliver appointment reminders via phone, text, and other channels to reduce missed visits. - Manage no-shows and cancellations — follow up with patients, reschedule promptly, and keep the process moving. - Maintain and work waitlists, filling earlier openings quickly as they become available. - Schedule follow-up appointments and confirm patients complete their recommended care. Patient Education & Care Coordination - Educate patients on the benefits of using the FQHC’s onsite pharmacy, including care coordination, convenience, and improved access to medications. - Coordinate with specialty care offices to ensure referral documentation, records, and results are shared accurately and on time. - Keep referral and scheduling records current and accurate in the patient management system. - Handle all patient information in accordance with HIPAA and NuvemRx compliance policies. What You Bring Core Capabilities - 2+ years in a healthcare, medical office, pharmacy, or patient services setting; scheduling, referral coordination, or intake experience preferred. - Strong phone and written communication skills with a patient, service-oriented manner. - Comfort with EHR, scheduling, or referral management software and general computer proficiency. - Ability to manage a high volume of appointments and referrals while keeping records accurate and organized. - High school diploma or equivalent. Preferred Experience - Experience in an FQHC, community health, or care coordination environment. - Familiarity with specialty care referral workflows. - Bilingual in English and Spanish. Who Thrives in This Role - You are meticulous about follow-through — nothing falls through the cracks on your watch. - You bring genuine empathy and professionalism with patients who may be navigating a stressful or difficult health situation. - You are comfortable juggling competing priorities, switching between systems, and coordinating across multiple offices. - You collaborate naturally with health center teams, specialty offices, and pharmacy staff to keep patients moving through their care. - You are adaptable and curious, especially as technology continues to shape how care coordination work gets done. Benefits - Competitive compensation based on experience - Remote-first work environment - Generous PTO - Medical, dental, and vision coverage - 401(k) with company match - Life and disability coverage - Employee Assistance Program - A collaborative, mission-driven team - WFH stipend Compensation The expected base salary for this role is $52,000 – $72,000. This range may vary based on factors such as experience, skills, location, and internal equity. NuvemRx complies with applicable pay transparency laws. The compensation range listed reflects the expected base salary at the time of posting, and actual compensation may vary. NuvemRx is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other protected status in accordance with applicable federal, state, and local laws. NuvemRx is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need assistance or an accommodation during the application or interview process, please contact us at [email protected].