Director of Service

Yellowstone Local is proud to represent CR Plumbing, Air & Electric, an industry leader in residential plumbing, HVAC, and electrical services. You know how to turn a service department into a high-performing, revenue-driving operation, and you're ready to lead a team where your decisions, systems, and results make a real impact. What's in it for You? - Compensation: $90,000 to $120,000 annually, including base salary and performance incentives - Performance-Based Earnings: Incentives tied to service department performance and results - Leadership Opportunity: Take ownership of a growing service department in a company scaling toward $16M to $20M in revenue - Career Advancement: Clear potential to grow into broader operations leadership as the company expands - Real Influence: Build systems, develop technicians, and shape how the service department operates - Growth Environment: Join a fast-growing home services company serving Denton County and North DFW Why You'll Love It Here - You're in Charge of Results: This isn't a position where you simply oversee technicians. You'll drive service revenue, improve conversion rates, and build a department that consistently delivers. - Systems Over Guesswork: We believe in documented processes, measurable KPIs, and clear accountability. You'll have the opportunity to turn those principles into daily execution. - Build a Stronger Team: Your leadership will directly influence technician development, technical expertise, customer communication, and overall service performance. - Your Experience Matters: Bring your plumbing expertise, service management background, and operational leadership skills to a company that values execution. - Room to Grow: As CR Plumbing, Air & Electric scales, you'll have the opportunity to take on greater operational responsibilities. - Performance Gets Attention: We value leaders who coach effectively, solve problems, improve profitability, and deliver measurable results. Your New Role - Lead the residential service department across plumbing, HVAC, and electrical operations, with a primary focus on plumbing service performance. - Own the department's key performance indicators (KPIs), including closing rates, average ticket, gross profit margins, service revenue, and technician productivity. - Coach, mentor, and develop service technicians through ride-alongs, performance reviews, hands-on training, and consistent feedback. - Implement and enforce standard operating procedures (SOPs) that improve accountability, operational efficiency, and service quality. - Improve technician sales performance through structured customer communication, service presentation, and a consistent sales process built around asking questions, connecting with customers, showing value, and earning trust. - Strengthen technical knowledge across the service team, emphasizing plumbing diagnostics, troubleshooting, repairs, and awareness of HVAC and electrical systems. - Work closely with dispatchers and customer service representatives (CSRs) to improve call booking rates, scheduling effectiveness, and customer conversion. - Monitor customer satisfaction, reduce callbacks, improve service quality, and drive positive customer reviews. - Analyze weekly service department scorecards, identify performance gaps, and execute improvement plans. - Manage department performance against revenue goals, profitability targets, and operational benchmarks. - Create a culture of accountability where technicians understand expectations, take ownership of their work, and consistently deliver professional service. - Help build the operational structure needed to support continued company growth toward $16M to $20M in revenue. Hiring Expectations: Apply today, complete a quick phone screening, and get ready for an interview with our team to discuss your goals and experience.