Audio Specialist- Freelance AI Trainer Project

A project dedicated to assessing and benchmarking advanced agentic audio models against leading systems. The program’s mission is to evaluate and optimize model performance for real-world customer support use cases. Responsibilities - Create and execute role-play–based evaluation scenarios that simulate realistic customer service interactions across multiple domains, including: - Flight bookings and travel support - Financial services - Telecommunications and technical support - Contribute to the development of diverse and representative datasets used to assess conversational audio agents. - Evaluate model performance across a standardized set of qualitative and quantitative metrics. - Ensure evaluations reflect real customer expectations for clarity, efficiency, and natural conversational flow. Evaluation Metrics Model performance is assessed using a combination of conversational, technical, and audio-specific criteria, including but not limited to: - Task completion accuracy and efficiency - Conversational naturalness (tone, flow, and coherence) - Audio comprehension and response quality - Instruction adherence and contextual understanding - Basic computer programming literacy, including: - Understanding of JSON structures - Familiarity with functions and methods - Ability to reason about structured data and simple logic - Technical communication clarity when handling support-style problem-solving Technical & Equipment Requirements - Strong verbal communication skills in a simulated customer support context - English proficiency including fluency across all language skills: reading, listening, writing, and speaking. - Access to a high-quality microphone to ensure clean, reliable audio input during evaluations - Comfort working with structured prompts, evaluation rubrics, and technical guidelines - Device capable of running audio recording software and opening large technical documentation We offer a pay range of $11-to- $30.65 per hour, with the exact rate determined after evaluating your experience, expertise, and geographic location. Final offer amounts may vary from the pay range listed above. As a contractor you’ll supply a secure computer and high‑speed internet; company‑sponsored benefits such as health insurance and PTO do not apply. Employment type: Contract Workplace type: Remote Seniority level: Mid‑Senior Level