Head of Operations / COO

ABOUT THE ROLE A seed-stage AI company serving manufacturers is hiring a Head of Operations / COO to own how the business runs day to day. Working closely with the founders, you will lead customer delivery and build the supplier and freight operations that help a small team serve more customers. WHAT YOU'LL DO - Own operations end to end, including customer onboarding, order execution, supplier and carrier coordination, and issue resolution. - Build the processes, metrics, and playbooks needed to scale service for manufacturers. - Partner with engineering to identify operational workflows that AI agents should automate next. - Manage supplier and freight operations, vendor relationships, and service quality. - Hire and lead the operations team as the business grows. - Work with the founders on planning, finance, and company priorities. WHAT WE'RE LOOKING FOR - Senior operations leadership experience as a Head of Operations, COO, VP or Director of Operations, or in a similar role. - Hands-on experience in supply chain, procurement, logistics, or manufacturing operations. - Experience at an early-stage startup or on a small team, with a willingness to build processes from the ground up and stay hands-on. - Strong quantitative, systems, and process design skills. - Experience serving manufacturers in areas such as food, consumer goods, cosmetics, or chemicals is helpful. - Freight brokerage, third-party logistics, or early startup experience is a plus. LOCATION This is an on-site role in San Francisco, California, five days a week. Candidates may relocate from elsewhere in the United States.