Senior Quality Assurance Geek

Type: Full-time Reports to: Quality Assurance Manager Region: Either North (covering Scotland down to Birmingham) or South (covering the south of England and Wales up to Birmingham) What We Do At Heat Geek, we are tackling one of the UK’s biggest carbon contributors: home heating. Nearly 20% of all UK carbon emissions stems from home heating – and that contribution is even bigger on a global scale. At Heat Geek, we are changing that. By simplifying a traditionally complex industry and revolutionising the technology used by installers, we’re making low-carbon heating mainstream. We have already prevented 2,500,000+ kg of carbon from entering our atmosphere, and we won’t stop there! Join Us! People are at the core of who we are and what we do. From decreasing homeowners’ energy bills to help with the cost of living, to empowering talented heating engineers to perform outstanding installations, to ensuring a greener world for all of us, we believe in the power of what we can all do together. – And we need passionate, talented, hard working people to be a part of this journey. Your Mission This role is the technical eyes and hands of quality assurance out in the field. You will carry out virtual and on-site QA checks across the installer network, verifying that installations meet Heat Geek's standards, MCS requirements, and Building Regulations. Where a job falls short, you'll be the one who puts it right – diagnosing faults, carrying out repairs, alterations, and recommissions, and making sure the customer is left with a system that performs as it should. You will report into the Quality Assurance Manager, working as part of a growing regional QA function that keeps installation quality consistent as Heat Geek scales nationally. This role covers either the North region (Scotland down to Birmingham) or the South region (the south of England and Wales up to Birmingham). You'll be issued a Heat Geek van and will split your week between remote/virtual QA reviews, training sessions and site visits across your region. Role Outputs Quality Assurance Checks - Carry out virtual QA checks on completed installations, reviewing commissioning data, photographic evidence, and system configuration against Heat Geek and MCS standards - Carry out on-site QA checks and audits across your region, assessing installation and commissioning quality first-hand - Identify non-compliance, workmanship issues, or performance risks and record findings clearly and consistently - Feed findings back into the wider QA and risk classification system so recurring issues can be tracked at installer and network level Repairs, Alterations & Recommissioning - Attend site to carry out repairs, alterations, or full recommissions where a QA check identifies a fault or non-compliance - Diagnose technical issues methodically, distinguishing installation error, design error, and product fault - Ensure any remedial work carried out is fully compliant, documented, and leaves the system performing to Heat Geek standard - Liaise with the customer, the original installer, and internal teams to close out the issue with minimal disruption Compliance & Standards - Apply up-to-date knowledge of Building Regulations and MCS compliance requirements during every check - Flag emerging regulatory or scheme changes relevant to installation quality back to the National QA & Compliance Lead - Support the wider network with practical, technically credible guidance on standards and best practice Reporting & Continuous Improvement - Maintain clear, auditable records of every QA check, repair, and recommission carried out - Contribute to quality scorecards and reporting used to track installer performance across the network - Help identify recurring installation or commissioning failure patterns within your region and feed these into corrective action - Help to deliver training sessions to the installer network based on findings in the field Candidate Requirements - Strong technical background and experience specifically within heat pumps - Strong understanding of current Building Regulations and MCS compliance regulations - In-date G3, Gas Safe, Heat Pump Level 3 qualification, and Water Regulations - Comfortable diagnosing and resolving technical faults on site, independently and under time pressure - Full, clean UK driving licence (a company van is provided for this role) - Confident reviewing commissioning data and technical evidence during virtual QA checks - Strong communication skills, able to give direct, technically credible feedback to installers - Good customer service skills, as you may be sent to attend complaint jobs - Highly organised, with excellent attention to detail - Comfortable working independently across a region, balancing a mixed schedule of remote and site-based work It’s a bonus if you have… - Heat Geek Mastery certification - Heat Geek Installergy course certificate - Experience in a quality assurance, technical audit, or compliance role - Experience training or mentoring other engineers or installers We believe great teams are built from different ways of thinking, learning, and living, and as such, we strive to build an organisation where people can show up as themselves. – Even if you don’t tick every box listed above, but are passionate about the work that we are doing and believe that you can make a positive impact here, we’d love to hear from you. So please drop us a message or share more detail in your application! Ways of Working + Benefits This is a field-based regional role. You'll be provided with a Heat Geek van and will split your time between virtual QA checks and travelling to sites across your region for on-site checks, repairs, and recommissions. You’ll also have the opportunity for regular visits to our London HQ to collaborate with and share your insights with the wider team. Some of our measurable benefits include: - £5,000 contribution towards your own heat pump installation - Shares in the company, allocated under a tax-incentivised scheme - Salary that’s evaluated regularly, and based on skills, impact, and role scope—not negotiation tactics - Private medical & dental insurance - Learning and development budget - Annual summer retreat - Gym membership contribution - Yoga, run club and social events with other sustainability startups in our co-working space …alongside monthly socials and regular collaboration opportunities with a team that’s passionate, hardworking, and kind.