209318 / Systems Engineer II

Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada. With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest “Canadian-Owned” IT staffing/consulting company. Procom’s areas of staffing expertise include: • Application Development • Project Management • Quality Assurance • Business/Systems Analysis • Datawarehouse & Business Intelligence • Infrastructure & Network Services • Risk Management & Compliance • Business Continuity & Disaster Recovery • Security & Privacy Specialties• Contract Staffing (Staff Augmentation) • Permanent Placement (Staff Augmentation) • ICAP (Contractor Payroll) • Flextrack (Vendor Management System) - Solution and monitor wide area network file and print servers for capacity, utilization and performance - Advanced system hardware/software troubleshooting as required - Solution, install, implement and support complicated server platforms which may or may not include SAN/NAS sub-systems. - Architect and deploy data backup and recovery solutions. - Perform data backup and recovery processes in accordance with the company’s disaster recovery and business continuity strategies - Contribute towards defining standard hardware requirements - Work with internal and external customers to gather IT system then architect and deploy IT systems solutions. - Maintain technical documentation of system/server inventory and technical specifications - Perform security audits in accordance with the company’s IT security policy - Participate in the Company’s asset management programs - Perform security audits in accordance with the company’s IT security policy - Work with internal and external customers via an IT service ticketing system. - Troubleshoot and resolve escalated issue tickets - Write effective technical documentation as assigned - Ensure adherence to company IT standards for systems - Ensure adherence to company IT process such as change management - Keep abreast of current technology - Perform other IT infrastructure work as required - Associates Degree in Information Technology, or the equivalent in terms of education, experience and training - Expertise with Microsoft Windows server operating systems - Experience with VMWare ESXI or other similar virtualization platforms. - Base knowledge of core Microsoft Server Services (etc: DNS/DHCP/WINS) - Experience with server based system event monitoring - Experience with HP Net-Server Hardware - Experience with an enterprise level data archive & restore platform. - Experience with remote support utilities (RDP/Term Services) - General understanding of networking topologies and network troubleshooting - General understanding of virtualization, Clustering, DR/BCP best practices - Exposure to Symantec End Point Protection or other similar anti-virus Protection suite - Exposure to NAS/SAN technologies (Netapp Experience a ++) - General understanding of data center management techniques - Knowledge of SMS or other Asset Management Tool - Knowledge of Microsoft SQL and/or Exchange is a plus