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Coface

Commercial Operations Analyst

Mumbai, Maharashtra, IN · Hybrid · Full-time · Information Services - 016

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About the role

CRMExcel
At Coface we make trade happen everyday  Our 5,200 experts representing 80+ nationalities in 58 countries are united by a shared purpose: helping companies navigate through uncertainty by empowering them to make the right decisions and trade smarter in a complex world. With nearly 80 years of global experience, we offer companies a full range of solutions: Trade Credit Insurance, Business Information, Debt Collection, Single Risk insurance, Surety Bonds, Factoring — all driven by a unique data patrimony, cutting-edge technology, innovation and a deep understanding of the global economy. Joining Coface means being part of a close-knit international organization, where your ideas matter.  We foster a culture of learning, collaboration and inclusion where you are given responsibilities and can see the impact of your actions. Shape the future of trade with us. Join our Happeners! MISSION : Support sales team and regional leaders to manage operations aspects of commercial team. This includes ensuring CRM hygeine, providing sales KPI reports, attainment and commission calculations, providing/consolidating forecasts and supporting day to day commercial operations. MAIN RESPONSIBILITIES: - Work with the sales team to ensure CRM system discipline and hygeine is maintained - Provide reports, dashboards and statistics on KPIs for commercial team – including new business team and existing business team - Work with Group commercial operations and regional finance team to ensure that the KPIs and metrics provided are following definitions and guidelines - Calculate quarterly attainment for sales team and assist in commission calculation and payouts - Assist in preparing materials for various reporting calls to regional and Group management - Work with commercial team across APR and with country leaders to provide accurate monthly forecast with call outs in month on any material changes - Manage contract repository, contract templates, contract deviations and align legal review amendment requests with legal counsel - Provide observations to regional commercial managment on anomalies or early warnings on any trends defying the planned trajectory - Assist in budgeting and landing estimate exercises througout the year   - Degree/Diploma in a relevant discipline. - 2-3 years of experience in commercial operations, sales support - Good with numbers, data. Excel expertise and experience in visualization tool. - Hybrid working model after the first month - Great place to work: central and modern office  - Opportunities to learn: budget every year for training, languages platform, e-learning platform, dedicated development program… - Career opportunities: Opportunity to build your career (both locally and internationally) in a large global company, one of the world leaders in its field - Health care