Hotel HR Assistant Manager

Location: Amman, Jordan. Years of Experience: 5–7 years of relevant experience. Working Arrangement: on-site. Language Requirements: Fluency in Arabic & English (written and spoken). The HR Assistant Manager will oversee the day-to-day human resources operations of the hotel, ensuring effective recruitment, employee administration, staff development, and employee relations. The role will support hotel management in maintaining a productive workforce, implementing HR policies and procedures, and ensuring compliance with applicable Jordanian labor legislation and hotel standards. Key Responsibilities - Manage the full recruitment cycle, including vacancy announcements, CV screening, interviews, candidate selection, and onboarding. - Develop, implement, and maintain HR policies and procedures in line with hotel requirements and applicable labor legislation. - Maintain accurate and confidential employee records, employment contracts, personnel files, and HR documentation. - Monitor employee attendance, shift schedules, overtime, annual leave, and absenteeism in coordination with department heads. - Coordinate monthly payroll inputs, including attendance, overtime, leave, and employee-related changes, with the Finance Department. - Handle employee relations matters, address workplace concerns, and support the resolution of employee grievances. - Coordinate employee performance appraisals, probation reviews, training programs, and staff development initiatives. - Ensure HR practices comply with applicable Jordanian labor legislation, social security requirements, and internal policies. - Support workforce planning and coordinate with department heads to identify staffing requirements. - Monitor employee engagement, retention, disciplinary procedures, and staff turnover. - Manage employee onboarding and exit procedures, including documentation, clearance, and final employment formalities. - Prepare periodic HR reports covering headcount, recruitment, turnover, attendance, leave, and other relevant workforce metrics. - Promote a professional working environment and support the consistent application of hotel policies and standards. - Maintain the confidentiality and security of employee information. Qualifications & Experience - Bachelor's degree in Human Resources, Business Administration, or a related field. - 3–5 years of relevant HR experience, preferably within the hospitality sector. - Practical experience in recruitment, employee relations, HR administration, and payroll coordination. - Good knowledge of Jordanian labor legislation and social security procedures. - Experience supporting operational teams and managing employee matters in a shift-based environment is preferred. - Previous experience in the hotel industry is an advantage. Required Skills & Competencies - Strong communication, interpersonal, and relationship-building skills. - Good organizational skills and attention to detail. - Ability to handle confidential information with professionalism and discretion. - Strong problem-solving and conflict-resolution abilities. - Proficiency in Microsoft Office applications, particularly Excel and Word. - Ability to coordinate effectively with department heads and employees at all levels. - Excellent command of Arabic and English. - Ability to manage multiple priorities in a fast-paced hospitality environment. If you would like to know more about the Global Consulting Bootcamp Visit: https://caseinpointco.com/global-consultant-bootcamp/ If you would like to know more about the MC Club Visit: https://menaconsultant.com/mc-club/