Fractional IT Support Technician

Job Title: Fractional IT Support Technician Salary £20,000 - £24,000 based on 2 days per week (FTE £50,000-£60,000) Location: Kings Cross, London About Elwood As an FCA-regulated firm, Elwood Technologies provides institutional investors with a seamless, end-to-end digital asset trading, execution, and risk management infrastructure connected to global markets via a single API. Job Description We are seeking a proactive, detail-oriented Fractional IT Support Technician to manage our day-to-day IT operations, device lifecycle, and SaaS user administration. In this role, you will be the go-to technical resource for our team, ensuring our digital workspace is secure, compliant, and friction-free. This is a fractional, part-time position requiring a commitment of 2 days per week at our Kings Cross office (possibility to extend to 3 days as required). Perfect for an experienced IT professional who thrives on building efficient processes, troubleshooting access issues, and maintaining high security standards across a modern, cloud-first infrastructure Key Responsibilities User Lifecycle & Onboarding - New Joiners: Coordinate the end-to-end IT setup for new employees, including configuring hardware, provisioning core system accounts, and delivering a clear, welcoming IT induction. - Leavers: Oversee the secure offboarding process by coordinating the collection of company-owned physical devices, executing secure remote device wipes, and ensuring local asset return. Device & Endpoint Management (MDM) - Software & Policy Deployments: Leverage Mobile Device Management (MDM) tools to push critical software updates, system certificates, and global security policies to all endpoints. - Security Compliance: Ensure all active devices are securely configured with mandatory software installed (including endpoint security tools like Netskope). - Inventory Control: Maintain an up-to-date hardware asset register, tracking the status, location, and assignment of all company laptops and peripherals. Google Workspace Administration - Manage user permissions, Google Shared Drives, and Google Groups. - Implement and audit data retention policies in line with corporate compliance. - Set up secure email forwarding, aliases, and shared inbox structures upon request. Access Control & Licensing Troubleshooting - Manage the assignment of software licenses and system access. Qualifications / Knowledge - 2-3 years of proven IT Support Experience - Strong background in providing technical support both remotely and managing physical hardware assets. - Advanced hands-on experience administering Google Workspace (G Suite), Okta, Jira, slack and managing other business application licenses. - Basic scripting experience in Shell or Python to automate repetitive tasks such as user onboarding/offboarding, device configuration, bulk admin changes and similar. - Practical experience using Mobile Device Management tools to manage, secure, and update fleet laptops (macOS and Windows). - Experience managing office devices and peripherals, including printers, meeting room AV/conferencing equipment, monitors, docking stations and other shared hardware. - Hands-on experience with office network fundamentals: cable patching, basic switch and Wi-Fi access point troubleshooting. - Good knowledge of internet security, data privacy principles, and access control frameworks (knowledge of tools like Netskope is highly advantageous). - Excellent troubleshooting capability; able to analyze technical workflows, diagnose API/automation integration failures, and implement quick, reliable fixes. - Comfortable coordinating hardware logistics, shipping/couriers, and maintaining immaculate records. - Excellent communication skills and interpersonal skills - Highly organised, self-motivated and ability to work with a structured approval process - Certifications (Desirable): CompTIA A+, Google Workspace Administrator certifications, Microsoft are a strong plus. What we offer: - 💵 Competitive salary and compensation packages - 🍎 Fully paid medical and discounted dental schemes for employees and their family - ✈️ Generous time off + bank holidays - 💪 Onsite gym and wellness centre - 🍔 Weekly Uber eats allowance and snacks provided in the office - 🚲 Cycle to Work and Cycle Saver schemes - 🍼 Enhanced parental leave for all employees who have been with the company for one (1) year - 🐕‍ Employee Assistance Programme - 📚 Paid study leave and personal leave Why Elwood? - Join a series A FinTech company and help shape the future of finance - A startup with deep financial backing and a strong market presence - Our platform is enabling institutional access to the most exciting growth opportunity in Finance - Work with a modern technology stack and help solve high impact problems - Strong client focused team with a diverse background - We’re a Global company and have modern, centrally based offices in London, New York and Singapore.