Managed Services Solution Lead Data Platform

At Xebia Microsoft Services (XMS), we help organizations unlock the value of their data through modern managed services, cloud-native platforms, and continuous innovation. As a Managed Services Solution Lead - Data Platform, you are responsible for the vision, evolution, and success of our Data Platform propositions. You combine technical expertise with product and service ownership. Working closely with engineering teams, Service Delivery Managers, architects, commercial stakeholders, and customers, you drive roadmaps, releases, lifecycle management, and continuous improvement. You ensure our services remain competitive, scalable, secure, and aligned with customer needs and business objectives. You play a key role in bridging technology, operations, commercial priorities, and customer outcomes while helping shape the future of our Managed Services portfolio. Responsibilities As a Managed Services Solution Lead - Data Platform, you own the direction and success of one or more Data Platform propositions within our Managed Services portfolio. Service Ownership and Portfolio Management • Own the vision, strategy, roadmap, and lifecycle of one or more Data Platform propositions. • Continuously improve propositions based on customer feedback, business priorities, market developments, and technology innovation. • Define and maintain service offerings, service tiers, commercial positioning, and proposition documentation. • Act as the primary owner for proposition success and service evolution. • Monitor proposition adoption, performance, customer satisfaction, and overall service health. Product Management and Roadmap Ownership • Develop and maintain proposition roadmaps aligned with customer demand, platform strategy, and organizational objectives. • Prioritize enhancements, suggest technical investments, automation initiatives, and new capabilities. • Define requirements and business cases for proposition improvements. • Partner with engineering teams to ensure successful realization of roadmap initiatives. • Balance customer requirements, operational considerations, and strategic objectives. Release and Service Lifecycle Management • Govern proposition releases and the introduction of new capabilities. • Ensure changes are communicated effectively to Service Delivery Management teams and customers. • Maintain lifecycle plans for services, technologies, and platform components. • Drive continuous service improvement and proposition maturity. • Manage technical debt and proposition modernization initiatives. Engineering and Delivery Alignment • Work closely with Azure, Data, and Platform Engineering teams to align engineering efforts with proposition priorities. • Provide functional direction and prioritization to engineering squads. • Ensure services are operationally ready, supportable, scalable, and standardized. • Drive automation and operational excellence initiatives across services. • Support the operationalization of new capabilities into managed services. Customer and Service Governance • Support Service Delivery Management teams during customer reviews and strategic discussions. • Participate in major customer escalations when proposition expertise is required. • Engage with customers to understand evolving business requirements and translate them into service improvements. • Collaborate with Service Delivery Management to improve customer outcomes and service quality. • Define and track proposition success metrics and service KPIs. Innovation and Market Leadership • Stay current with developments in Microsoft Fabric, Azure Data Services, data platforms, AI, analytics, and data governance. • Evaluate emerging technologies and identify opportunities to strengthen the portfolio. • Contribute to the broader Managed Services strategy and innovation agenda. • Support go-to-market activities, proposition positioning, and thought leadership together with commercial teams. • Help shape the future direction of XMS Data Platform Managed Services.