Technical Support Engineer

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Support Engineer based in United States. As a Technical Support Engineer, you will play a pivotal role in resolving complex software issues and strengthening collaboration between technical support and engineering teams. You will investigate escalated customer issues, identify root causes, and ensure that engineering teams receive clear, reproducible, and well-prioritized reports. Taking ownership from initial investigation through to confirmed resolution, you will help improve software reliability and customer satisfaction. You will work with modern troubleshooting tools, databases, APIs, monitoring platforms, and issue-tracking systems. Beyond resolving individual incidents, you will identify recurring defects and drive lasting improvements across products and processes. This remote-first opportunity offers autonomy, cross-functional collaboration, and the chance to contribute to technology that supports nonprofit organizations and philanthropic communities worldwide.