Sr. CX Strategist

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Sr. CX Strategist based in Canada. As a Senior Customer Experience Strategist, you will help shape and optimize end-to-end customer and business processes, bridging business strategy, user experience, and enterprise technology. You will transform complex workflows into intuitive, efficient, and user-centered experiences that support teams across global operations. Working at the intersection of process architecture, service design, and visual storytelling, you will identify opportunities for improvement and translate business needs into actionable solutions. You will collaborate with stakeholders across Sales Operations, Product Management, Finance, and IT to align priorities and drive meaningful change. Through research, data analysis, journey mapping, and process visualization, you will help modernize post-sales experiences and reduce operational friction. This role offers the opportunity to influence strategic decisions, improve cross-functional collaboration, and deliver scalable solutions in a global, technology-driven environment.